Microsoft Advanced Technical Support Specialist

Blackfluo.ai; Paris; Sur place; EUR 50 000 - 70 000; Plein temps

Résumé du poste

A tech solutions provider is seeking an experienced Microsoft Advanced Technical Support Specialist to deliver expert-level assistance for complex Microsoft technologies. The ideal candidate will have over 5 years of expertise in technical support and a deep understanding of Windows, Office 365, and Azure. Responsibilities include troubleshooting issues, conducting training, and providing critical support to end users. This role emphasizes both technical proficiency and excellent communication skills.

Qualifications

• 5+ years experience in advanced technical support for Microsoft technologies.
• Expert knowledge of Windows 10/11 and Office 365.
• Strong troubleshooting skills with system diagnostics.

Responsabilités

• Provide tier 2/3 support for Microsoft technology issues.
• Troubleshoot advanced system problems including performance issues.
• Conduct workshops and training sessions for users.

Connaissances

Advanced technical support

Troubleshooting

System diagnostics

PowerShell scripting

Communication skills

Formation

Bachelor's degree in IT, Computer Science, or related technical field

Outils

Active Directory

SCCM

Intune

Description du poste

Microsoft Advanced Technical Support Specialist

About the job Microsoft Advanced Technical Support Specialist

Microsoft Advanced Technical Support Specialist

Position Overview

We are seeking a Microsoft Advanced Technical Support Specialist to provide expert-level technical assistance and problem resolution for complex Microsoft technologies, serving as an escalation point for challenging issues and delivering exceptional support to end users and IT teams.

Key Responsibilities

Advanced Technical Support

• Provide tier 2/3 support for complex Microsoft technology issues across Windows, Office 365, Azure, and enterprise applications
• Troubleshoot advanced system problems including performance issues, connectivity problems, and software conflicts

Analyze system logs, event viewers, and diagnostic data to identify root causes

Perform remote and on-site technical support using various tools and methodologies

Serve as primary escalation point for helpdesk and junior support staff

Coordinate with Microsoft support and vendor resources for critical issues

Manage high-priority incidents and ensure timely resolution within SLA requirements

Document complex problem resolution procedures and create knowledge base articles

System Analysis & Optimization

Conduct system health assessments and performance tuning recommendations

Analyze user workflows and identify opportunities for productivity improvements

Perform software compatibility testing and deployment support

Assist with system migrations, upgrades, and technology implementations

User Enablement & Training

Provide advanced user training on Microsoft applications and features

Create technical documentation, user guides, and video tutorials

Conduct workshops and training sessions for power users and administrators

Mentor junior support staff and share technical expertise

Required Qualifications

Technical Skills

5+ years experience in advanced technical support for Microsoft technologies

Expert knowledge of Windows 10/11, Office 365, Teams, SharePoint, and Exchange

Strong troubleshooting skills with system diagnostics and performance analysis tools

Proficiency in PowerShell scripting and command-line utilities

Experience with Active Directory, Group Policy, and network troubleshooting

Knowledge of virtualization technologies and cloud services (Azure, Microsoft 365)

Support Skills

Proven ability to resolve complex technical issues independently

Experience with remote support tools and ticketing systems

Strong analytical and problem-solving methodologies

Excellent communication skills for both technical and non-technical audiences

Preferred Qualifications

Bachelor's degree in IT, Computer Science, or related technical field

Microsoft certifications (Modern Desktop Administrator, Microsoft 365 Certified Administrator)

ITIL certification or IT service management experience

Experience with enterprise deployment tools (SCCM, Intune)

Background in cybersecurity and compliance frameworks