Luxury Travel Consultant – Customer Experience (Remote)

Prestige Travel Agency by Mich; À distance; EUR 60 000 - 80 000; Plein temps

Résumé du poste

A luxury travel consultancy is seeking a Travel Experience Specialist to provide exceptional support in planning luxurious travel experiences. This fully remote role emphasizes strong communication and customer service skills, focusing on client satisfaction and detailed coordination throughout the travel journey. The ideal candidate possesses a passion for travel, independence in remote work, and the ability to utilize digital booking tools effectively. Flexible schedule options and career advancement opportunities are offered.

Prestations

Flexible work schedule

Career development opportunities

Travel-related perks and industry discounts

Collaborative team culture

Qualifications

• Strong communication skills are essential for client interaction.
• Experience in customer service, preferably in travel or hospitality.
• Independent working skills are necessary for this remote role.

Responsabilités

• Provide professional customer support via various channels.
• Assist with leisure and luxury travel reservations and updates.
• Communicate essential travel details and agency guidelines.

Connaissances

Strong communication and interpersonal skills

Customer service experience in travel or related field

Ability to work independently

High level of organization

Comfortable using digital tools and software

Passion for travel

Description du poste

About the Position

Prestige Travel Agency by Mich is looking for a Travel Experience Specialist (Luxury & Leisure) to support clients in planning and managing exceptional travel experiences. This fully remote role focuses on delivering high-quality service, personalized support, and smooth coordination for clients before, during, and after their trips.

You will work closely with clients to ensure their travel needs are handled with professionalism, attention to detail, and a commitment to excellence—while working from the comfort of your home.

What You’ll Do

• Provide responsive and professional customer support via phone, email, and online messaging
• Assist clients with leisure and luxury travel reservations, itinerary updates, and special accommodations
• Communicate essential travel details, documentation requirements, and agency guidelines
• Monitor bookings to ensure accuracy and follow up to confirm client satisfaction
• Resolve client questions or concerns with care and a solutions-focused mindset
• Maintain organized records and update internal systems as needed

What We’re Looking For

• Strong communication and interpersonal skills
• Customer service experience in travel, hospitality, or a related field preferred
• Ability to work independently in a remote environment
• High level of organization and attention to detail
• Comfortable using digital tools, booking platforms, and communication software
• Passion for travel and creating positive client experiences

Why Join Us

• Fully remote position (work from anywhere within approved locations)
• Flexible work schedule options
• Career development and advancement opportunities
• Travel-related perks and industry discounts
• Collaborative and supportive team culture with training provided

Equal Opportunity Employer

Prestige Travel Agency by Mich is proud to be an equal opportunity employer and welcomes applicants from diverse backgrounds.