Lead Workstation & Support (mfd)

Deezer; Paris; Sur place; EUR 45 000 - 65 000; Plein temps

Résumé du poste

A dynamic tech company in Paris is seeking a Team Leader with hands-on experience in IT support and workstation management. The role involves leading the support team, managing multi-platform fleets, and administering collaboration tools. Ideal candidates should have at least 7 years of experience, mastering JAMF, Intune, and Zapier, along with a results-driven mindset. The company promotes diversity and offers substantial employee benefits, creating an inclusive workplace culture.

Prestations

Deezer premium family account

Access to gym classes

Allowance for sports, travel, and culture

Meal vouchers

Mental health and well-being support

Great offices in dynamic districts

Hybrid remote work policy

Qualifications

• 7 years in IT support & workstation management with proven multi-project leadership.
• Technology migration experience: collaboration tools, meeting rooms, MDM, ticketing systems.
• Technical team leadership with a player-coach, hands-on management approach.

Responsabilités

• Lead the Support & Workstation team with a hands-on approach.
• Manage a multi-OS fleet for security and operational efficiency.
• Administrate collaborative tools and manage critical migrations.

Connaissances

IT support and workstation management

Multi-project leadership

Technical team leadership

Collaboration tools migration

Outils

JAMF

Intune

Zapier

GLPI

Description du poste

Team Leadership & Operational Excellence (Player‑Coach)

Lead the Support & Workstation team with a hands‑on approach: facilitate agile rituals, coordinate roadmap versus recurring support priorities, define and track operational KPIs, develop team skills on new technologies.

Workstation & Fleet Management (JAMF/Intune/Linux)

Manage a multi‑OS fleet (macOS, Windows, Linux): deploy security blueprints, optimize MDM policies, improve data quality, handle Level 2/3 incidents, and manage the complete equipment lifecycle and on/off‑boarding processes.

Collaborative Tools Administration (Atlassian, Google Workspace, Monday, Miro)

Administrate the Atlassian suite (JMS, Confluence) and Google Workspace (Meet, Rooms, Voice Admin Console). Manage Monday/Miro and lead critical migrations (Monday USEU, Miro, Confluence, Zoom, Google Meet).

Tools Governance & Cost Optimization

Maintain visibility on all SaaS tools, optimize licenses and reduce costs, manage vendor relationships, deploy governance tools (Torii, Trelica), and ensure compliance with security policies.

Support Automation & AI Integration (Dust, Zapier)

Deploy Dust AI for intelligent ticket categorization and routing (Q1‑Q4). Create automated Zapier workflows and industrialize automation to reduce manual tasks and improve efficiency.

Strategic Projects & Meeting Room Modernization

Lead 2026 roadmap projects: Google Meet/Rooms/Voice deployment, meeting‑room hardware migration (Cisco/Poly), London office move support, and exploit KPIs for continuous improvement and TCO calculation.

Qualifications

This role is excellent for a person with:

• 7 years in IT support & workstation management with proven multi‑project leadership (5–10 simultaneous projects).
• Technology migration experience: collaboration tools, meeting rooms, MDM, ticketing systems.
• Technical team leadership with a player‑coach, hands‑on management approach.

Critical Technical Skills

• Workstation & MDM mastery: JAMF (macOS), Intune (Windows), GLPI multi‑OS (incl. Linux), Active Directory.
• Collaborative tools expertise: Atlassian (JSM advanced config, Confluence admin), Google Workspace (Meet/Rooms/Voice admin), Monday, Miro.
• ITSM & Automation: deep ITSM knowledge, Zapier/workflow automation, scripting (bash, PowerShell, Python).
• Meeting rooms & KPIs: video conferencing systems (Zoom, Google Meet, Cisco/Poly), data‑driven KPI tracking and optimization.

Critical Mindset

• Doer mindset with resilience: hands‑on technical intervention, stress management, excellence in prioritisation under pressure.
• Data‑driven & results‑oriented: systematic KPI exploitation, measurable impact focus (ROI, satisfaction), proactive problem‑solving.
• Strong communication & team development: clear stakeholder management, mentoring, adaptability to rapid tech changes (AI automation).

At Deezer, diversity drives innovation. Whatever makes you uniquely you, your experiences, your way of thinking, your journey might be exactly what we need.
If this role speaks to you and aligns with your interests and capabilities even if you don’t meet 100% of the qualifications listed, please give it a try and tell us more! #BeYou

Additional Information

At Deezer you can be your true self as we believe that #everyvoicematters. We strive to build an inclusive culture and foster a diverse environment. Because we care and want to ensure each employee feels welcome and safe at work, we continuously focus on fighting biases and helping diverse teams work well together through multiple learning opportunities – e‑learnings and workshops right from the onboarding:

• Regular Diversity & Inclusion internal and external talks.
• Dedicated employee work streams on gender equity, ethnicity & culture, disability, and LGBTQ.
• Multiple e‑learnings and mandatory training sessions for all managers.
• English and French courses for all so that everyone can connect and feel included.

Beyond benefits like transportation we offer you extra perks like:

• A Deezer premium family account for free.
• Access to gym classes.
• Join over 70 Deezer Communities to connect beyond your day‑to‑day work, share passions, learn from each other and #Belong.
• Deezer parties several times a year and drinks every Thursday.
• Allowance for sports, travelling and culture.
• Meal vouchers.
• Mental health and well‑being support.
• Great offices always located in dynamic and attractive districts whether in Paris, London or Sao Paulo.
• Hybrid remote work policy.

If you want to learn more about life and culture at Deezer please visit our Welcome to the Jungle page here!

Remote Work

No

Employment Type

Full-time

Key Skills

Administrative Skills, Facilities Management, Biotechnology, Creative Production, Design And Estimation, Architecture

Experience

Years

Vacancy

1