Job Description French Speaking Customer Advisor

Velenosi&Meredith; Reims; Hybride; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading customer service firm is looking for a French-speaking Customer Advisor to provide exceptional service to clients. Responsibilities include managing inquiries, supporting technical assistance, and ensuring customer satisfaction. Candidates should be fluent in French and have good English skills. This role offers a competitive salary, relocation package, and the chance to work in sunny Athens.

Prestations

Competitive monthly salary with bonuses

Relocation package

Private health insurance

Ongoing training and career development

Qualifications

• Native-level or fluent French speaker (C1/C2).
• Good command of English (B2 level or higher).
• Previous experience in customer service is an advantage.

Responsabilités

• Manage incoming customer requests via phone, email, and chat in French.
• Provide accurate information on products, services, and troubleshooting.
• Support customers with technical assistance.
• Handle complaints and ensure effective solutions.
• Maintain accurate records of customer interactions.

Connaissances

Customer service skills

Problem-solving skills

Excellent communication

Ability to multitask

Description du poste

Location: Athens, Greece (On-site/Hybrid depending on project needs)

Language Requirement: Native/Fluent French + Good English (B2 level or above)

Employer: International Customer Experience Company

About the Role

As a French-speaking Customer Advisor, you will be responsible for delivering exceptional customer service to clients across the French-speaking market. You will handle inquiries, resolve issues, and provide product or service support, always ensuring an outstanding customer experience.

Responsibilities

• Manage incoming customer requests via phone, email, and chat in French.
• Provide accurate information on products, services, warranties, and troubleshooting.
• Support customers with technical assistance, usage guidance, and order tracking.
• Handle complaints and ensure fast, effective solutions.
• Escalate complex cases to the appropriate support teams when necessary.
• Maintain accurate records of customer interactions in the system.
• Ensure a positive and professional representation of the brand at all times.

Requirements

• Native-level or fluent French speaker (C1/C2).
• Good command of English (B2 level or higher) for internal communication.
• Strong customer service and problem-solving skills.
• Excellent communication skills (oral and written).
• Ability to work in a fast-paced environment and manage multiple tasks.
• Previous experience in customer service or technical support is an advantage.
• Basic technical knowledge of consumer products is a plus.

What We Offer

• Competitive monthly salary with performance-based bonuses.
• Relocation package (flight to Athens, temporary accommodation, and assistance with permanent housing).
• Private health insurance.
• Ongoing training and career development opportunities.
• Multicultural work environment with international colleagues.
• Opportunity to live and work in sunny Athens.

Join a supportive team, grow your career in Greece, and enjoy a new adventure abroad!

Interested?

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