IT Support Specialist with German (Remote)

Atos; France; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading tech company in France is seeking an IT Support Specialist proficient in German and English. This role involves providing exceptional technical support to German-speaking clients, ensuring customer satisfaction through clear communication and problem-solving. Candidates must be available for night shifts and possess strong multitasking abilities. The position offers competitive salary and benefits including training and flexible perks.

Prestations

Ongoing training and certifications

Flexible benefits including lunch vouchers

Medical program

Sports benefits

Company Laptop

Extra vacation days

Home Office

Qualifications

• Must have German and English language skills at B2 minimum.
• Availability for night shifts is required.
• Must possess excellent written and verbal communication skills.

Responsabilités

• Provide technical support to German-speaking clientele via phone and email.
• Diagnose and resolve technical issues for end-users.
• Record and monitor service tickets to meet service level agreements.

Connaissances

German language proficiency

English language proficiency

Customer service skills

Attention to detail

Multitasking ability

Communication skills

Description du poste

Overview

Are you a maestro of problem-solving with a knack for untangling tech queries? Do you command the German language and have a passion for delivering stellar customer service? If you're nodding with gusto, we have the ideal spot for you – IT Support Specialist with German proficiency! Join our team and become the daily hero for our German-speaking users by providing top-notch support and unparalleled service experiences.

Your job in a nutshell: As our Service Desk Specialist with German proficiency, you will be the linchpin of our customer support, providing a comforting presence and expert solutions to all technical conundrums. Your mission, should you choose to accept it, involves fielding queries with poise and prowess in both English and German, and charming our users with your superb service savvy. You will be the frontline hero, ensuring that every interaction is as smooth as a well-oiled machine. We will count on you to keep our digital realm running like clockwork and uphold the bridge between our services and our German-speaking clientele.

Responsibilities

• Offer technical support to German-speaking clientele through telephonic communication and electronic correspondence.
• Diagnose technical problems and deliver effective resolutions to end-users.
• Elevate intricate technical matters to higher-level IT personnel to guarantee expedient resolution.
• Record, monitor, and systematically arrange calls and service tickets to adhere to established service level agreements.
• Ensure exceptional levels of customer contentment by rendering swift and competent service.

Requirements

• German – B2 minimum
• English – B2 minimum
• Availability for night shifts
• Attention to detail and multitasking ability
• Excellent communication skills, both written and verbal
• Eagerness to learn and grow in a fast-paced environment

Rewards and benefits

• Training and certifications: On-going in-depth training with current and emerging products and technologies
• Flexible benefits: Lunch vouchers, Medical program, Sports benefits, Company Laptop
• Compensation: Competitive salary package and relocation bonus for candidates outside West Area
• Extra vacation days
• Home Office