Hollister - Responsable Surface de Vente (Key Lead), Toison d'Or

abercrombie-fitch-co.; Dijon; Sur place; EUR 20 000 - 40 000; Temps partiel

Résumé du poste

Abercrombie & Fitch Co. recherche un Key Lead pour superviser les opérations en magasin et garantir une expérience client de qualité. Vous travaillerez avec une équipe pour atteindre les objectifs de vente et encadrer des Brand Reps. Ce poste nécessite une disponibilité flexible et une expérience en vente au détail. Des programmes d'incitation et un environnement inclusif sont offerts pour soutenir les employés dans leur développement.

Prestations

Bonus de ventes trimestriel

Horaires flexibles

Opportunités d'avancement

Formation et développement

Qualifications

• Expérience de vente au détail d'au moins 1 an souhaitée.
• Anglais et français avec fluence CEFR B2 requis.

Responsabilités

• Assurer l'expérience qualité du client en tant que Floor Supervisor.
• Former et guider les Brand Reps et Stock Associates.
• Gérer les ouvertures et fermetures du magasin.

Connaissances

Orientation Client

Communication

Interpersonal Interaction

Fashion Trend Knowledge

Adaptabilité

Multi-Tasking

Formation

High School Diploma / équivalent

Description du poste

Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.

The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites , , and

At Abercrombie & Fitch Co., we lead with purpose and always put our people first. We’re proud to offer equitable compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities.

Job Description

The Key Lead is responsible for ensuring all customers receive quality in-store experience. They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates ensuring store operations are running effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.

What You’ll Do

Opening & Closing routine

Product Knowledge & Brand Awareness

Business Understanding

Proactive Thinking

Attention to Detail

Register / Point of Sales use

Asset Protection

Visual Displays

System Skills

Work Schedule Requirements

Availability

Schedule will vary weekly but should expect to work at least 20-25 hours per week.

Required availability on Saturdays and Sundays as well as certain holidays.

In addition, during peak timeframes, hours will increase to support the needs of the business.

Qualifications

What it Takes

Education- High School Diploma / equivalent preferred

Retail Experience- At least 1 year of retail experience is preferred.

Supervisor / Managerial Experience- No supervisory / management experience is required.

CEFR B2 Fluency in English & French, required

Customer Focus

Communication

Interpersonal Interaction

Fashion Trend Knowledge

Outgoing

Adaptability / Flexibility & Stress Tolerance

Multi-Tasking

Promoting Diversity & Inclusion

Work Ethic

Orientation Client

Additional Information

What You’ll Get

As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward :

Quarterly Sales Incentive Bonus

Flexible Schedule

Opportunities for Career Advancement

Opportunity to Become a Brand Affiliate

Training and Development

A Global Team of People Who'll Celebrate you for Being YOU