Head of Guest Care Ops — MEA, Global Impact

AccorCorpo; Issy-les-Moulineaux; Hybride; EUR 80 000 - 120 000; Plein temps

Résumé du poste

A leading hospitality technology firm in Île-de-France seeks a Head of Operations for Guest Care. This senior role demands expertise in managing operations across multiple regions while ensuring high-quality service and guest satisfaction. The successful candidate will oversee full P&L responsibilities and vendor relations to foster a guest-centric culture. Strong leadership and analytical skills are essential, alongside fluency in Arabic and English. A flexible, multicultural work environment is offered, emphasizing continuous improvement and professional development.

Prestations

Remote work options

Training and development opportunities

Meal vouchers

Health insurance plan

Sustainable Mobility Package

Qualifications

• Extensive experience in a global customer operations environment.
• Proven ability to ensure guest satisfaction, loyalty, and retention.
• Deep understanding of outsourcing models and operations.

Responsabilités

• Ensure operational stability and service excellence.
• Manage full P&L responsibility emphasizing cost efficiency.
• Develop vendor strategy for performance governance.

Connaissances

Senior leadership experience in Contact Center / Customer Operations

Quality management and guest experience ownership

Vendor management

Analytical and data-driven decision-making

Stakeholder management

Fluency in Arabic and English

Description du poste

A leading hospitality technology firm in Île-de-France seeks a Head of Operations for Guest Care. This senior role demands expertise in managing operations across multiple regions while ensuring high-quality service and guest satisfaction. The successful candidate will oversee full P&L responsibilities and vendor relations to foster a guest-centric culture. Strong leadership and analytical skills are essential, alongside fluency in Arabic and English. A flexible, multicultural work environment is offered, emphasizing continuous improvement and professional development.