Guest Experience Specialist (Remote)

The Flex; Paris; À distance; EUR 35 000 - 45 000; Plein temps

Résumé du poste

A leading property management company in Paris is seeking a Guest Experience Champion to ensure that every guest feels welcomed and delighted during their stay. This dynamic role focuses on building strong relationships with guests and providing exceptional service. The ideal candidate will possess excellent communication skills, experience in hospitality, and a proactive mindset. Join us to help shape a new global standard in hospitality as part of a remote-first team.

Prestations

Competitive salary

Performance-based incentives

Remote-first culture

Qualifications

• Fluent in English; French or other languages are a plus.
• Comfortable using property management and customer relationship management software.
• Genuine passion for service and people.

Responsabilités

• Be the primary contact for guests via chat, email, and phone.
• Coordinate check-ins, checkouts, and local requests.
• Take ownership of challenges and find solutions.
• Anticipate guest needs and provide clear updates.
• Gather and analyze guest feedback for service improvements.

Connaissances

Excellent communication skills

Experience in hospitality, short-term rentals, or customer service

Tech-savvy and comfortable using PMS, CRM, and digital support tools

Calm, empathetic, and professional under pressure

Strong attention to detail

Description du poste

About The Flex

At The Flex, we’re redefining what it means to feel at home — anywhere in the world.
We believe renting should be as effortless as ordering on Amazon: fast, simple, and borderless.

Our proprietary Property Management System (PMS) powers this revolution by automating operations, streamlining bookings, and delivering seamless, five-star experiences for both guests and landlords.

We’re building a team of A-Players — people who care deeply, move fast, and deliver excellence in every interaction.
If you’re passionate about hospitality, technology, and crafting unforgettable experiences, you’ll thrive here.

🎯 The Role

As a Guest Experience Champion, you are the heart of The Flex experience — ensuring every guest feels welcomed, supported, and delighted throughout their stay.

You’ll blend empathy, precision, and problem-solving to deliver an elevated level of service that merges human warmth with smart automation.

This is a dynamic, people-first role — perfect for someone who loves others, stays composed under pressure, and wants to help build a new global standard in hospitality.

⚙️ Key Responsibilities

Guest Support – Be the primary contact for guests via chat, email, and phone — responding promptly, kindly, and effectively.

Seamless Stays – Coordinate check-ins, checkouts, and local requests to ensure every stay unfolds smoothly.

Issue Resolution – Take ownership of challenges, find creative solutions, and turn potential frustrations into moments of delight.

Proactive Communication – Anticipate guest needs, provide clear updates, and share thoughtful recommendations.

Feedback & Insights – Gather and analyze guest feedback to help improve systems, processes, and service standards.

Cross-Team Collaboration – Partner with Operations, Product, and Tech to elevate the end-to-end guest journey.

🧠 What You Bring

• Excellent communication skills — fluent in English (French or other languages are a plus)
• Experience in hospitality, short-term rentals, or customer service
• Tech-savvy and comfortable using PMS, CRM, and digital support tools
• Calm, empathetic, and professional — especially under pressure
• Strong attention to detail, a proactive mindset, and genuine passion for service and people

🌍 Why Join The Flex

Make an Impact – Help shape how people experience home and travel across the globe.

Grow Fast – Join a rapidly scaling company ambitions and real career progression.

Collaborate Globally – Work with a diverse, high-performing international team.

Remote-First Culture – Work from anywhere; we care about results, not location.

Earn Rewards – Competitive salary with performance-based incentives.

🧩 The Flex

We’re not just another property company.
We’re building a global ecosystem for flexible living — powered by technology, automation, and a deeply human touch.

If you’re ready to create exceptional experiences and be part of a world-class team shaping the future of living, we’d love to meet you.

#LI-Remote