Global Multilingual Support Specialist (Remote)

SupportYourApp; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A global support services company based in Lyon is hiring a Support Specialist to provide exceptional customer support and manage partner requests. The ideal candidate will be fluent in English and German, with experience in customer support and strong analytical skills. This role offers the opportunity to work fully remotely, a fixed schedule, and various benefits. If you're proactive and dedicated to ensuring customer satisfaction, apply now by sending your CV in English.

Prestations

Fixed schedule: Monday–Friday, 9 AM – 6 PM CET

Opportunity for fully remote work

Inclusive international environment

Rewards for referring friends

Greenhouse conditions for self-development

Qualifications

• Fluent in English and German (C1 level).
• Experience in customer support required.
• Strong analytical and research skills are necessary.

Responsabilités

• Deliver exceptional customer support via emails and calls.
• Manage partner requests according to assigned tasks.
• Maintain clear documentation and handle sensitive customer data.

Connaissances

Excellent English skills

Excellent German skills

Customer support experience

Strong analytical thinking

Proactive attitude

Outils

CRM systems

Description du poste

A global support services company based in Lyon is hiring a Support Specialist to provide exceptional customer support and manage partner requests. The ideal candidate will be fluent in English and German, with experience in customer support and strong analytical skills. This role offers the opportunity to work fully remotely, a fixed schedule, and various benefits. If you're proactive and dedicated to ensuring customer satisfaction, apply now by sending your CV in English.