Global Director, Hotel Care & Outsourced Operations (Remote)

ENNISMORE; Issy-les-Moulineaux; Hybride; EUR 60 000 - 80 000; Plein temps

Résumé du poste

A leading hospitality technology firm in Île-de-France is seeking an experienced professional to implement global support strategies across various teams. This role requires at least 8 years in global support operations, with a focus on vendor governance and ITIL practices. Successful candidates will have strong leadership, communication, and negotiation skills. Fluent French and English are essential. The position offers flexible working options, including remote work.

Prestations

Flexible work options

Hackathons and training programs

Meal vouchers

Health insurance

Sustainable Mobility Package

Qualifications

• Minimum 8 years in global support operations; experience with outsourced models.
• Expertise in ITIL, service delivery, and vendor governance.
• Strong leadership and people management skills.
• Excellent communication and negotiation abilities.

Responsabilités

• Implement the global support strategy across all outsourced centers.
• Manage and develop the operations team for daily performance oversight.
• Govern vendor relationships and ensure contract compliance.
• Monitor KPIs and service levels, providing reports to senior leadership.
• Lead crisis management and major incident resolution.

Connaissances

Leadership

Communication

Negotiation

Fluent in French and English

Description du poste

A leading hospitality technology firm in Île-de-France is seeking an experienced professional to implement global support strategies across various teams. This role requires at least 8 years in global support operations, with a focus on vendor governance and ITIL practices. Successful candidates will have strong leadership, communication, and negotiation skills. Fluent French and English are essential. The position offers flexible working options, including remote work.