GDS Operations Support Specialist

Traveltechessentialist; Colombiers; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading tech company in travel solutions is looking for a GDS Operations Support Specialist to provide key support for customers. You will analyze customer performance, facilitate rebookings, and enhance operational processes. The ideal candidate has 3+ years in TMC Operations, strong GDS knowledge, and excellent English skills. This remote position allows you to make a significant impact on customer experiences.

Qualifications

• 3+ years in TMC Operations or a similar role.
• Fluent in spoken and written English.
• Ability to learn operational tools and processes.

Responsabilités

• Provide exceptional support to customers via Zendesk.
• Analyze customer performance and suggest improvements.
• Facilitate rebookings, refunds, and exchanges efficiently.

Connaissances

GDS Expertise

Problem-Solving Mindset

Communication

Attention to Detail

Team Player

Outils

Galileo/TP+

Sabre

Amadeus

Description du poste

Overview

Oversee is revolutionizing how business travel is managed. Our cutting-edge technology and solutions are the latest in price assurance, advanced travel analytics, and reporting capabilities, providing a comprehensive view of corporate travel spend. We excel in helping our customers optimize their travel programs, cut costs, and improve the experience for their business travelers. The Oversee Operations team is growing, and we're looking for a GDS Operations Support Specialist to provide crucial support to both new and existing customers. If you're a Business Travel Consultant seeking a dynamic, challenging, and rewarding role, this could be the perfect opportunity for you. Join a fast-growing company where your travel industry expertise can make a real impact!

This is a remote role in Costa Rica.

Key Responsibilities

• Provide exceptional support to customers, responding to queries via Zendesk
• Analyze customer performance, identify trends, and proactively suggest improvements
• Facilitate rebookings, refunds, and exchanges efficiently across multiple GDS platforms
• Investigate failed bookings, identify root causes, and help implement solutions to prevent recurrence
• Utilize internal reporting tools to track key metrics, identify issues, and escalate where necessary
• Collaborate with internal teams to optimize operational processes and enhance service delivery
• Support the development and rollout of new products by providing operational insights, testing functionality, and identifying potential challenges
• Continuously seek opportunities to drive improvements in products and services

Requirements

• GDS Expertise: Strong working knowledge of multiple GDS platforms (Galileo/TP+, Sabre, Amadeus)
• Technical Aptitude: Ability to learn and adapt to technical details related to operational tools and processes
• Problem-Solving Mindset: Analytical thinker with a proactive approach to identifying and resolving issues
• Ownership & Growth Mindset: Willingness to take initiative, own responsibilities, and continuously improve
• Experience: 3+ years in TMC Operations or a similar role
• Communication: Fluent in spoken and written English
• Attention to Detail: Highly organized with strong prioritization skills in a fast-paced environment
• Team Player: Collaborative, with a positive attitude and a commitment to delivering results

Advantage

• Experience working with NDC