French-speaking Customer Specialist - Relocate to Lisbon

Workster; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading BPO company is looking for a Customer Advisor to provide support to SMBs from Portugal. The role requires fluency in French and good English skills, with a focus on delivering top-notch customer service. Candidates must be willing to relocate, and the company offers a competitive salary, extensive relocation support, and additional benefits like language courses and a supportive, multicultural team environment.

Prestations

Competitive salary based on experience

Monthly and quarterly performance bonuses

Full relocation package

Private medical and dental insurance

In-office gym

Flexible working hours

Supportive, creative team environment

Qualifications

• Fluent in French with a C2 level and good English skills (B2 minimum).
• Willingness to relocate abroad for the role.
• Strong communication skills with a customer-focused mindset.

Responsabilités

• Provide support to small and medium-sized businesses via live chat, email, and phone.
• Deliver professional customer service in French and English.
• Assist users with tools and products to improve overall customer experience.

Connaissances

Fluent French (C2)

Good English (B2 minimum)

Strong communication skills

Customer-focused mindset

Goal-oriented

Proactive and collaborative

Description du poste

Workster is partnering with a leading BPO company to recruit French-speaking Customer Advisor for an exciting opportunity in Lisbon, with a fantastic relocation package, including permanent company accommodation. This is a great chance to begin your international career in a dynamic and supportive environment.

Location: Lisbon

Languages Required: French (C2), English (B2)

What We Offer

• Competitive salary based on experience and performance
• Monthly, quarterly, and holiday performance bonuses
• Full relocation package: flight ticket, airport pickup and long-term accommodation
• Full onboarding and training for the company and project
• Career development programs and specialized training
• Portuguese language lessons
• International Mobility Program
• Supportive, creative, and multicultural team

Additional Benefits

• Private medical and dental insurance
• Life insurance
• Subsidies for language courses and professional training
• In-office gym
• Flexible working hours and possibility to work remotely
• Holiday gifts and social benefits
• Computer and mobile phone for personal use
• Coffee, tea, and beverages at the office

Your Responsibilities

• Provide support to small and medium-sized businesses (SMBs) via live chat, email, and phone
• Deliver professional customer service in both French and English
• Support customers both pre- and post-sales for self-service products
• Assist users with tools and products to improve overall customer experience
• Identify common issues and trends and help advertisers resolve them

Requirements

• Fluent French (C2) and good English (B2 minimum)
• Willingness to relocate abroad
• Strong communication skills and a customer-focused mindset
• Goal-oriented, proactive, and collaborative
• European Citizenship or Residence Card for Portugal

Recruitment Process

• Phone interview with Workster recruiter
• Online language test (French and English)
• Interview with the HR company
• Final interview with the client

This is your opportunity to begin an exciting international career in customer support in Portugal.