French speaker as an Operations Customer Expert in Lisbon!

Cross Border Talents; Paris; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A global customer service provider is seeking a French speaker for the role of Operations Customer Expert. The ideal candidate will enhance the customer experience by serving inbound and outbound contacts through various platforms. Key qualifications include exceptional interpersonal skills and a proactive attitude. This position offers a competitive salary and performance bonus, along with personal and professional development opportunities in a vibrant location in Lisbon.

Prestations

Competitive salary

Performance bonus

Constant training and development

Relocation support

Growth opportunities

Qualifications

• Native level of French and some fluency in English required.
• Proactive attitude with a community-focused approach.
• Ability to identify trends to improve workflows.

Responsabilités

• Serve customers through voice or digital platforms.
• Achieve high customer satisfaction through professional communication.
• Create sales and customer retention opportunities.
• Continuously learn and use product knowledge effectively.

Connaissances

Interpersonal skills

Empathetic communication

Attention to detail

Data analysis

Description du poste

Cross Border Talents is looking for a French speaker to work as an Operations Customer Expert for a global leader in Lisbon, Portugal!

The job

To support the company's customers, act as a brand ambassador and continually elevate the customer experience throughout the customer's lifecycle, transforming each point of contact into opportunities to create brand engagement, trust and loyalty, with a 1st point of contact mindset.

The activities

• Serving customers in inbound and outbound contacts through voice or digital platforms, identifying, understanding and responding promptly to their specific needs and expectations;
• Achieving high customer satisfaction through personalized, professional communication by applying brand tone to every touch point and situation;
• Using all available skills and information to obtain First Contact Resolution and prevent customers from calling more than once to resolve their issue;
• Being the ambassador and have specialized knowledge of our products, sustainability services and commitments, continuously learns and takes advantage of new knowledge and skills in his own work;
• Creating sales and customer retention opportunities between outbound and inbound contacts, influencing high value customers, size or order value through genuine interest in customers and their habits, taking advantage of relevant offers.

What we are looking for

• Exceptional interpersonal skills with a strong ability to communicate empathetically and clearly;
• Native level of French and some fluency in English;
• A proactive attitude with a bias toward doing whats right for the community;
• Attention to detail and a results-driven mindset;
• Ability to analyze data and identify trends to enhance workflows.

What we offer

• Competitive salary;
• Performance bonus;
• Constant training and development;
• Great relocation support;
• 40 hours/week, Monday to Sunday on a rotative shift (5 days/week);
• Amazing working environment and great location in the centre of Lisbon;
• Growth opportunities.