French & English Customer Support Specialist — Hybrid

Essence Coaching Group; Lyon; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading customer support firm is seeking a Customer Support Representative fluent in French and English to join their dynamic team. Responsibilities include troubleshooting technical issues, handling customer requests, and assisting with spare parts. The ideal candidate has 1-2 years of experience in a BPO setting. This role offers a competitive salary of 1700 EUR gross per month, with potential for a hybrid work model after 6 months.

Prestations

Structured onboarding

Ongoing skill development

Relocation assistance

Potential for hybrid work model

Qualifications

• Fluent in French and English at an advanced level.
• At least 1-2 years of work experience in BPO or experience with US customers.

Responsabilités

• Handle inbound and outbound requests via phone, email, chat, and webform.
• Troubleshoot basic technical issues and provide solutions effectively.
• Assist customers with spare parts search and purchases.
• Deliver accurate information and ensure every customer feels supported.

Connaissances

French - C1

English - C1

Customer-first mindset

Excellent communication skills

Problem-solving ability

Attention to detail

Description du poste

A leading customer support firm is seeking a Customer Support Representative fluent in French and English to join their dynamic team. Responsibilities include troubleshooting technical issues, handling customer requests, and assisting with spare parts. The ideal candidate has 1-2 years of experience in a BPO setting. This role offers a competitive salary of 1700 EUR gross per month, with potential for a hybrid work model after 6 months.