Field Service Technician- Lipari Foods, Detroit, MI

Plug Power; Saint-Mamet-la-Salvetat; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading fuel cell company located in Auvergne-Rhône-Alpes is seeking a Field Service Technician. The role involves the maintenance and servicing of fuel cells at customer sites, performing diagnostics, and providing on-call support. Ideal candidates should have a high school diploma, technical electrical coursework, and at least three years of experience in mechanical and electrical troubleshooting. The position offers a pay rate of $24.50 - $28.50 per hour, along with additional benefits including health insurance, 401(k), and paid time off.

Prestations

Health, Dental & Vision Insurance

401(k) with 5% company match

Bonus eligibility

Paid time off

Lifestyle Reimbursement Program

Education Assistance

Qualifications

• Valid driver license and clean driving record required.
• Ability to lift 50 pounds regularly unassisted.
• Dynamic interpersonal skills to communicate effectively.

Responsabilités

• Maintain and service fuel cells at customer sites.
• Perform diagnostics and troubleshooting to maintain fleet.
• Provide on-call and emergency support service.

Connaissances

Electrical troubleshooting

Mechanical troubleshooting

Technical communication

Interpersonal skills

Time management

Formation

High school diploma or equivalent

Technical electrical coursework

Three years direct experience

Outils

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Microsoft Outlook

Description du poste

Field Service Technician

Status: Non-Exempt (hourly)

Department: Field Service

Position Summary

The Field Service Technician will support our fuel cell products currently installed in electric lift trucks, including performing preventative maintenance and resolving breakdowns. This person will be responsible for the installation and servicing of fuel cells at a specific location. This person will also be responsible for reporting breakdown events, parts ordering and maintenance of fuel cells at a specific location. This position presents a great amount of exposure to customer personnel and electric lift truck operators, and thus requires a person with excellent technical skills as well as communication, interpersonal and motivational skills.

Core Duties and Responsibilities

• Maintenance and service of fuel cells at customer sites.
• Performing diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location.
• Performing specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.
• Providing on-call and emergency support service to customers as required
• Purchasing tools, equipment, and parts for customer service and support as required.
• May require troubleshooting and maintenance of high-pressure hydrogen storage, 480VAC, flammability, cryogenic liquid, high pressure gas and fueling systems.
• May include maintaining ongoing communication with customer personnel hydrogen suppliers regarding aftermarket support of fuel cells.
• Providing regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues.
• Completing administrative duties & documentation, including: incident reports, service logs, inventory maintenance and site and system documentation.
• Exhibiting and enforcing safety procedures in the field or customer sites.
• Travel as required for business needs; expected to drive safely and to adhere to all traffic laws
• Represent Plug Power in a professional manner at all times and in all interactions
• Perform other duties as assigned.

Education and Experience

• Minimum high school diploma or equivalent with technical electrical coursework
• Three (3) or more years of direct experience in mechanical and electrical troubleshooting
• Formal training and education may be also considered in lieu of direct experience
• Must possess a valid driver license, a clean driving record, and the ability to safely operate a motor vehicle
• Must be able to lift 50 pounds on regular basis unassisted
• Knowledge of lift truck operation and applications is highly preferred
• General mechanical aptitude is required
• Computer and software systems skills as applicable to position including but not limited to: Word, PowerPoint, Excel, and Outlook
• Dynamic interpersonal skills and the ability to effectively communicate with diverse audiences and stakeholders at all levels
• Excellent verbal and written communication skills
• Creativity in solving technical problems
• Ability to work independently
• Uncompromising dedication to quality
• Exceptional time management skills with the ability to handle multiple tasks
• Punctual and reliable
• Technician must provide own standard set of tools – specific fuel cell tools to be provided by Plug power

Plug Power, Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.

Pay Rate:

$24.50 - $28.50

We offer a robust total rewards package at Plug, and a brief summary is below:

✓Base salary is determined on a number of factors including but not limited to education, experience, skills, and geography. These factors are considered when making an offer of employment.

✓The above pay range, may not include local geographic pay variations. If there is an applicable geographic differential, a member of the HR team will discuss this during the interview process.

✓Health, Dental & Vision Insurance eligibility starting from the first day of hire

✓401(k) with 5% company match

✓Bonus eligibility

✓Paid time off including vacation, personal, floating holidays, sick and volunteer time off

✓Paid Holidays

✓ Lifestyle Reimbursement Program

✓Education Assistance

✓Global access to mental health support and counseling professionals

✓Employee Assistance Program