Field Service Technician

TOMRA; Saint-Quentin-de-Blavou; Hybride; EUR 35 000 - 50 000; Plein temps

Résumé du poste

A leading multinational provider of sorting solutions is seeking a Field Service Engineer in France. You will ensure the operation of food sorting systems, providing customer service and technical support, with approximately 80% domestic travel. Candidates should have a BAC+2 in a technical field, be fluent in French, and have experience in maintenance. This role offers a dynamic work environment with competitive benefits.

Prestations

25 days holiday + RTT

Travel insurance

Annual bonus

Company car

Healthcare

Qualifications

• Fluent in French and understands at least B2 level English.
• Experience in on-site preventive and corrective maintenance.
• Valid driver's license required.

Responsabilités

• Deliver field service work to meet cost and time objectives.
• Diagnose and resolve equipment issues.
• Provide training to customers on operations and maintenance.

Connaissances

Technical training to BAC+2 level

Fluent in French

Understanding of IT and networking

Formation

BAC+2 in Electronics, Electrotechnical, Automation, Industrial Maintenance

Outils

Laptop

Mobile phone

Tool box

Description du poste

Overview

TOMRA Food is a multinational organisation and a leading provider of sensor-based sorting, peeling and integrated post-harvest solutions for the food industries. Transforming global food production to maximise food safety and minimise food loss by making sure Every Resource Counts, has been our strength for over 50 years. At TOMRA, we want people to innovate, show passion in their work and be responsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We value passion that focuses and commits to meeting success. We believe in a responsible and safe mindset that takes care of our customers, products, and fellow employees. Join the resource revolution!

Job Description

Join our dynamic team at TOMRA Food as a Field Service Engineer, where you''ll play a pivotal role in ensuring the seamless operation of our cutting-edge food sorting systems. We''re seeking a highly skilled and motivated individual to take on the challenge of providing top-notch customer service, encompassing commissioning, operation, testing, integration, optimisation, maintenance, training, and repair activities primarily in France.

Reporting directly to our French Team Leader, you''ll be an integral part of our field service team. Based ideally in the North of France between Paris and Lille, you''ll be responsible for promptly responding to equipment and customer issues both on-site and remotely. Your expertise will be crucial in delivering detailed field reports following each installation or technical intervention, while also conducting training sessions for our customers'' maintenance and service staff.

This role offers the perfect blend of hands-on work and independent problem-solving, making it an ideal fit for a passionate engineering enthusiast. With approximately 80% domestic travel across north of France.

Role and Responsibilities

• Efficiently deliver field service work to meet cost and time objectives.
• Ensure optimal performance of TOMRA Food sorting machines to exceed customer expectations.
• Diagnose and resolve equipment issues, conducting necessary repairs.
• Collaborate with internal departments to enhance customer support processes.
• Conduct installations and adjustments to TOMRA Food equipment as required.
• Provide comprehensive training to customers on the operations and maintenance of our systems.
• Maintain accurate and detailed field reports to guide administrative follow-up procedures.

Qualifications

• Technical training to BAC+2 level in Electronics, Electrotechnical, Automation, Industrial Maintenance, or related field.
• Fluent in French and able to understand spoken and written English (min. B2) is mandatory for this role. Other languages are a plus.
• Proven experience in on-site preventive and corrective maintenance, supporting industrial customers.
• Willingness to travel up to 80% of the time, primarily within France, with occasional international travel or flexible working hours.
• Good understanding of IT, networking, and PC configuration.
• A valid driver''s license.
• Ability to establish and maintain effective relationships with customers, colleagues, and management.

What we offer

• 25 days holiday + RTT
• Travel insurance
• Annual bonus
• Company car (for private use as well)
• Laptop + mobile phone + tool box + work attire + PPE
• Healthcare