Field Service Manager - Industrial Equipment

Michael Page (France); France; Sur place; EUR 65 000 - 85 000; Plein temps

Résumé du poste

A global industrial technology leader is seeking a Service Leader to oversee field service operations. Responsibilities include managing a team of engineers, ensuring high-quality service delivery, and maintaining customer satisfaction. Candidates should have at least 5-8 years of experience in field service and a degree in Industrial Engineering. The role offers an attractive salary package including benefits and opportunities for career growth.

Prestations

Company car

Full benefits

Opportunities for career growth

Qualifications

• 5-8 years of experience in field service or technical operations.
• Experience managing service teams is an asset.
• Ability to work in both French and English.

Responsabilités

• Lead a team of field service engineers and ensure high-quality service delivery.
• Organize preventive maintenance and system upgrades.
• Act as the escalation point for major technical issues.

Connaissances

Team Leadership

Field Service Management

Problem Solving

Customer Satisfaction

Bilingual (English and French)

Formation

Master's or Bachelor's degree in Industrial Engineering

Description du poste

Our client is a global industrial technology leader, known for delivering cutting-edge automation and process solutions to a wide range of industries. The company offers innovative services and systems that enhance operational efficiency, safety, and sustainability. With a strong footprint in Belgium and a commitment to field excellence, they are now looking to strengthen their local service leadership team.

Description

You will report directly to the Service Operations Director and your main responsibilities will include:

• Leading a team of field service engineers across Belgium and ensuring timely, high-quality service delivery
• Organizing and monitoring preventive maintenance, troubleshooting, commissioning, and system upgrades on customer sites
• Coordinating service resources based on customer priorities and contractual obligations
• Acting as escalation point for major technical or service-related issues
• Maintaining and enhancing customer satisfaction by ensuring responsive and professional field support
• Working closely with the sales and project teams to support service-based opportunities and technical consultations
• Managing service KPIs (response time, resolution rate, customer feedback, etc.)
• Ensuring compliance with safety, quality, and regulatory standards during field operations
• Supporting the development and continuous training of your team
• Contributing to service process improvement and strategic growth of the service offering

Profil recherché

• Master's or Bachelor's degree in Industrial Engineering, Electromechanics, Automation, or a related technical field
• Minimum of 5-8 years of experience in field service or technical operations within an industrial company
• Prior experience managing service teams or field engineers is a strong asset
• Ability to work in French and in English

Conditions et Avantages

• Attractive salary package including company car and full benefits
• Key leadership role within a global industrial group
• Autonomy and responsibility in managing nationwide field service operations
• Opportunities for long-term career growth in a dynamic and innovative environment