Executive IT Support Lead

Ipsen Pharma (SAS); Paris; Sur place; EUR 60 000 - 80 000; Plein temps

Résumé du poste

A global biopharmaceutical company is seeking an Executive IT Support Lead based in Paris. This role combines technical expertise with customer engagement to ensure top-notch IT service for Executives. Candidates must be fluent in English and French, with strong skills in incident resolution and IT infrastructures. The position offers visibility and the opportunity to innovate in a dynamic, international environment.

Qualifications

• Impeccable presentation and professionalism.
• Ability to build trust with senior stakeholders.
• Willingness to travel 20% of the time.

Responsabilités

• Deliver exceptional IT service for Executives and their assistants.
• Manage escalated executive-level incidents.
• Conduct training sessions for Executives and assistants.
• Ensure smooth onboarding of new Executives.

Connaissances

Fluent in English and French

Strong communication skills

Incident and problem resolution

Knowledge of Windows and Mac OS

Mastery of Microsoft 365 applications

Good understanding of IT infrastructures

Strong interpersonal skills

Audio-visual knowledge

Outils

Cisco

MS Teams

Zoom

Description du poste

Title: Executive IT Support Lead

Company: Ipsen Pharma (SAS)

About Ipsen

Ipsen is a mid-sized global biopharmaceutical company with a focus on transformative medicines in three therapeutic areas: Oncology, Rare Disease and Neuroscience. Supported by nearly 100 years of development experience, with global hubs in the U.S., France and the U.K, we tackle areas of high unmet medical need through research and innovation.

Our passionate teams in more than 40 countries are focused on what matters and endeavor every day to bring medicines to patients in 88 countries. We build a workplace that champions human-centric leadership and fosters a culture of collaboration, excellence and impact. At Ipsen, every individual is empowered to be their true selves, grow and thrive alongside the company’s success. Join us on our journey towards sustainable growth, creating real impact on patients and society!

For more information, visit us at https://www.ipsen.com/ and follow our latest news on LinkedIn and Instagram.

Job Description

We are reinforcing our Global Digital & IT (GDIT) organization to deliver seamless, high-quality digital services across the company. As part of this ambition, we are recruiting an Executive IT Support Lead to ensure exceptional service delivery and operational excellence for Ipsen Executives.

Based in Paris, this role provides a unique opportunity to combine technical expertise with high-level customer engagement. You will be the trusted IT partner for Ipsen Executives, ensuring their digital experience is flawless, secure, and fully aligned with Ipsen’s end-user strategy.

Your Key Responsibilities

• Deliver a high level of IT service availability and quality for Ipsen Executives and their assistants (approximately 30).
• Welcome new Executives, ensuring smooth onboarding and presenting IT services.
• Oversee and coordinate with local technical teams to guarantee consistency and reliability of deployed solutions.
• Act as the escalation point for executive-level incidents, balancing proactive maintenance and rapid resolution.
• Manage and document solutions implemented for the Executive perimeter, ensuring transfer of knowledge in English and French.
• Collaborate with general services teams to manage video conferencing systems and other digital workplace technologies.
• Publish and communicate performance indicators and service reports.
• Propose and implement innovative services to continuously enhance the Executive user experience.
• Partner closely with the IT Service Performance Manager to ensure service continuity and redundancy.
• Conduct training sessions for Executives and assistants to promote new solutions and ensure user adoption.
• Support corporate events from an IT perspective, providing on-site or remote assistance as needed.

Your Profile & Expertise

• Fluent in both English and French, with strong written and verbal communication skills.
• Impeccable presentation, professionalism, and ability to build and maintain trust with senior stakeholders.
• Strong interpersonal and stress management skills in demanding environments.
• Solid background in incident and problem resolution.
• Excellent knowledge of both Windows and Mac OS environments, including configuration and troubleshooting.
• Mastery of Microsoft 365 applications and iPhone/iPad devices.
• Good understanding of IT infrastructures (DNS, DHCP, Proxy) and video conferencing tools (Cisco, MS Teams, Zoom).
• Audio-visual knowledge and awareness of emerging digital technologies are strong assets.
• Willingness to travel (mainly within Europe and occasionally to the US) around 20% of your time.

Why Join Ipsen?

• Strategic role with high visibility, directly supporting Ipsen’s top leadership.
• Dynamic, international work environment combining technology, service, and human interaction.
• Opportunity to innovate and continuously improve executive IT experience.
• Inclusive, collaborative culture focused on excellence, agility, and patient impact.

Interested?

Let’s talk — apply now or contact us to learn more.

Nous nous engageons à créer un lieu de travail où chacun se sent écouté, valorisé et soutenu, où nous incarnons « The Real Us*». La valeur que nous accordons aux différentes perspectives et expériences motive notre engagement en faveur de l'inclusion et de l'égalité des chances. Lorsque nous intégrons des modes de pensée diversifiés, nous prenons des décisions plus réfléchies et découvrons des solutions plus innovantes. Ensemble, nous nous efforçons de mieux comprendre les communautés que nous servons. Cela signifie que nous voulons également vous aider à donner le meilleur de vous-même lorsque vous postulez à un poste chez nous. Si vous avez besoin d'aménagements ou d'aide pendant le processus de candidature, veuillez en informer l'équipe de recrutement. Ces informations seront traitées avec soin et n'auront aucune incidence sur le résultat de votre candidature. *