Easy open End (EOE) Technical Support Role

PPG; Gonfreville-Caillot; Hybride; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading global coatings company is seeking a technical support specialist to provide comprehensive service to end-makers and coil coaters. This role involves attending key trials across EMEA, optimizing machinery settings, and ensuring adherence to company EHS policies. Ideal candidates will have experience with EHS policies, speak English proficiently, and possess good interpersonal skills. A clean driving license and the ability to train personnel are also necessary. Join us to lead change and enhance customer relationships.

Qualifications

• Understanding of Packaging Coatings business focused on the EOE sector.
• Ability to self-arrange and execute travel plans using PPG tools.
• Strong communications and interpersonal skills required.

Responsabilités

• Provide technical support to customers and coordinate assistance.
• Attend key trials across the EMEA region.
• Deliver training programmes to broaden the skills matrix.

Connaissances

Experience with PPG EHS policies

Clean driving license

High level of English speaking

Good communications skills

Understanding of Packaging Coatings

Willingness to travel

Ability to train personnel

Description du poste

MISSION

To provide technical service and trial support to end‑makers and coil coaters throughout the EMEA region and act as first responder for other segments when geographical proximity dictates.

PRINCIPLE ACCOUNTABILITIES

• Attend key trials across the entire EMEA region
• Previous experience in end‑makers or engineering
• Ability to optimize machinery settings
• Ensure all trials and plant related activities are carried out and managed to PPGs EHS policies
• Provide technical support to customers with new technologies and legacy products.
• Coordinate technical assistance to our major customers
• Ensure all trials and plant related activities are carried out and managed to agreed standards and with “Best‑in‑Class” line trial and plant audit methodologies across Coatings in EMEA, using Secure Launch and other PPG quality tools.
• Deliver training programmes to broaden the skills matrix for all areas of the segment both within PPG and at customer facilities
• Liaise with equipment suppliers to support PPG understanding and enhance technical support capability of PPG technical team at customer sites.
• Deliver world‑class post‑conversion technical support to enhance plant relationships and to respond quickly to problems using established problem analyses, including Kepner‑Tregoe programmes
• Instigate continuous improvement programmes at customer facilities
• Establish effective working partnerships with plants
• Establish effective working partnerships with PPG peers.
• Effective use of the Technical Support SharePoint site to share data and experience on a Global basis.
• Carry out Troubleshooting activities at customer sites.
• Investigate and understand failed trials in order to learn how to ensure the same issues are not repeated.
• Work with Segment Support labs to test trial can items and assist in local development projects if necessary

REQUIRES

• Experience of PPG EHS policies and reporting methods
• Clean driving licence
• English‑speaking to high level
• Good communications and interpersonal skills.
• Understanding of Packaging Coatings business, with a focus on the EOE sector.
• Willingness to travel extensively within EMEA as necessary
• Ability to self‑arrange and execute any required travel plans efficiently using the PPG travel tools (e.g. booking own flights, hotel and hire car)
• Ability to train PPG and customer personnel

If you are someone who wants to lead change and enjoys working with a team, apply today!

About us:

Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD™

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than any other company does. To learn more, visit www.ppg.com and follow @PPG on Twitter.

PPG Way

Every single day at PPG:

We partner with customers to create mutual value.

We are insightful, dedicated, and proactive. We have intimate knowledge of the market and our customers. We focus on practical solutions that make a difference.

We are “One PPG” to the world.

We are better and stronger together. We leverage our scale to reach new markets and introduce innovative technologies as we differentiate and disrupt our markets.

We trust our people every day, in every way.

We enable and empower our people to make the right decisions. We are inclusive, transparent, and respectful. Our feedback is clear and actionable.

We make it happen.

We have a passion for winning. We achieve. We deliver with discipline and integrity. We bring our best energy to our work. We decide and act intelligently and quickly.

We run it like we own it.

We respect one another by being responsible and accountable. We always act in the best interest of our company, customers, shareholders, and our communities.

We do better today than yesterday – everyday.

We continuously learn. We develop our businesses to grow our businesses.

The PPG Way: (Click here to learn more about the PPG Way)

We are One PPG: http://one.ppg.com/

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email [e-mail].

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply. Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.