Deskside Technician

Stefanini; Paris; Sur place; EUR 35 000 - 50 000; Plein temps

Résumé du poste

A leading IT services company in France is seeking a Deskside Technician to provide hands-on IT support. Responsibilities include troubleshooting network and mobile device issues, providing customer service, and deploying IT equipment. Candidates should have 3-5 years in a technical ICT environment, with strong knowledge in Microsoft platforms and customer sensitivity. Fluency in English and French is required. This position offers a chance to join a dynamic team at the forefront of technology.

Qualifications

• 3-5 years of experience in a technical ICT environment.
• Strong knowledge of English and French.
• Proven ability to deliver multi-site projects.

Responsabilités

• Manage ticket follow up and escalation.
• Troubleshoot network and mobile device issues.
• Configure and deploy IT equipment for new users.
• Conduct hardware audits and provide hardware support.

Connaissances

Customer service skills

Technical writing skills

Problem-solving

Flexibility

Attention to detail

Formation

Bachelor's degree in Information Technology or Computer Science

Outils

ServiceNow

Active Directory

Microsoft Office

SCCM

Description du poste

Deskside Technician

Job Details

Working in a fast‑paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands‑on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of its industry and play a key role in ensuring the successful delivery of a premium IT support service. We are looking for an extremely proactive person with a keen interest in technology, who is able to make suggestions for improvements and offer an opinion on new products or services. Additionally, we are looking for a person with exceptional customer service skills, along with the ability to build effective working relationships with both team members and business users, and a flexible and committed approach to work.

Job Responsibilities

• Basic network troubleshooting
• Isolating or resolving printer and multi‑function device issues
• Providing onsite, advanced software troubleshooting and support
• Providing advanced software troubleshooting and support remotely using support tools and processes
• Troubleshooting mobile device issues
• Troubleshooting remote access issues
• Ticket follow‑up (incident and request creation, update and closure)
• Escalating tickets that cannot be resolved by Stefanini to the appropriate client or third‑party support group for resolution
• Cascading deploying PCs / Macs to end users
• Carry out new joiner onboarding when required
• Configuring PCs / Macs post‑image
• Deploying IT equipment
• Imaging and staging PCs / Macs or mobile devices (includes activation where necessary on respective regional carrier)
• Migrating end user data
• Directly engage in general IT support as required
• Face‑to‑face and remote desktop and basic POS support
• HO & Back Office team support
• Setup and configuration of new routers, switches and firewalls
• Hardware support (workstation, laptop, printer repair and replacement)
• Site hardware audits
• Managing traffic counters

Job Requirements

• 3‑5 years of experience (minimum) in a technical ICT environment
• General end user technology knowledge
• End user workspace platforms (discovery, asset management, client management)
• End user Microsoft platforms (Active Directory, Office, SCCM)
• ITSM Tool Set (ServiceNow preferred)
• A strong enthusiasm for artificial intelligence is very nice to have, with a desire to explore and utilize our internal SAI Library tool in excelling in your role
• Soft skills: planning and organizing; attention to details; problem‑solving; analysis; flexibility
• Customer sensitivity: technical writing skills
• Bachelor's degree and/or equivalent experience in Information Technology or Computer Science
• Proven ability to deliver multi‑site infrastructure related projects
• The ability to manage multiple projects/activities at a time, and to prioritize appropriately
• Flexibility to work outside working hours as necessary
• The ability to travel 20% of the time within Europe
• Strong knowledge of English and French

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.