Customer Support Representative (Spanish + English)

Essence Coaching Group; Lille; Hybride; EUR 40 000 - 60 000; Plein temps

Résumé du poste

An international customer support company is seeking a Customer Support Representative (Spanish + English) to provide exceptional service and technical support. The ideal candidate has strong communication skills and experience in customer service. This position offers a salary of 1700 EUR gross per month, with potential hybrid work opportunities after 6 months. Relocation assistance is also available.

Prestations

Structured onboarding

Ongoing skill development

Relocation assistance

Potential for hybrid work model

Qualifications

• Advanced Spanish and English communication skills required.
• 1-2 years of experience in customer service, preferably with US customers.
• Strong attention to detail and problem-solving abilities.

Responsabilités

• Handle inbound and outbound customer requests via multiple channels.
• Troubleshoot basic technical issues and offer effective solutions.
• Assist customers with spare parts inquiries and purchases.
• Ensure every customer feels supported and valued.

Connaissances

Customer-first mindset

Excellent communication skills

Spanish – C1

English – C1

Problem-solving ability

Description du poste

Customer Support Representative - Spanish & English Are you a Spanish-speaking professional with a passion for exceptional customer experience and technical troubleshooting? We’re looking for a dedicated Customer Support Representative (Spanish + English) to join our international team in Bulgaria. This is your chance to be part of a dynamic, multilingual environment, supporting one of the world's leading heavy equipment brands.

What You’ll Do

• Handle inbound and outbound requests via phone, email, chat, and webform from end consumers and CAT’s retailers.
• Troubleshoot basic technical issues and provide solutions effectively.
• Assist customers with spare parts search and purchases.
• Deliver accurate information and ensure every customer feels supported and valued.

What You Bring

• Spanish – C1 | English – C1 (Both languages at an advanced level are required).
• Customer-first mindset and excellent communication skills.
• Strong problem-solving ability and attention to detail.
• At least 1-2 years of work experience in BPO or experience with US customers.

Why You’ll Love It

• Salary: 1700 EUR Gross per month.
• Access structured onboarding and ongoing skill development.
• Potential for a Hybrid work model after 6 months, based on performance.
• Relocation assistance is available.