Customer Support - Remote from Greece

PlanetJobs; Bordeaux; À distance; EUR 30 000 - 40 000; Plein temps

Résumé du poste

A customer service company in Bordeaux is seeking customer support representatives fluent in French. Responsibilities include assisting customers via phone and chat, troubleshooting mobile devices, and resolving issues efficiently. The role offers relocation support, a competitive salary, and opportunities for professional growth. Previous experience in customer support is beneficial.

Prestations

Relocation support: flights, accommodation, & housing assistance

Competitive monthly salary with two extra salaries per year

Health care benefits

Professional growth and development opportunities

Free online Greek language courses

Qualifications

• Prior customer support experience is an advantage.
• Familiarity with iOS and/or MacOS or comparable technology is preferred.

Responsabilités

• Communicate with customers via phone, chat & e-mail.
• Track and follow cases to ensure timely resolution.
• Provide troubleshooting for mobile devices.

Connaissances

Fluency in French

Intermediate English

Great communication skills

Strong troubleshooting skills

Description du poste

What you will do

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they are closed in an efficient and timely manner
• Maintain high customer satisfaction representing a major brand
• Provide troubleshooting for mobile devices (mobile phones, tablets & more)
• Assist customers to manage / secure their account & passwords
• Set-up repairs for hardware-related issues
• Escalate unresolved cases by contacting 2nd level support Interaction Experts
• Maintain high customer satisfaction

What you will bring

• Fluency in French
• Intermediate English
• Familiarity with iOS and / or MacOS or comparable technology is preferred
• Great communication skills
• Prior customer support experience would be an advantage
• Strong troubleshooting skills

What We Offer

• Relocation support : flights, accommodation & housing assistance all at no cost to you
• Competitive monthly salary 2 extra salaries per year
• Health care benefits and numerous other discounts
• Full training by certified instructors on products and customer service techniques
• Professional growth and development opportunities
• Special events, community involvement and social responsibility initiatives
• Free online Greek language courses
• State-of-the-art premises providing a great working environment with relaxing break areas

Key Skills

Design Engineering, Baan, Customer Service, Fund Management, ABAP, Elevator

Employment Type : Full Time

Experience : years

Vacancy : 1