Customer Support Officer - Italian and French speaking

Yousign; Caen; Sur place; EUR 25 000 - 35 000; Plein temps

Résumé du poste

Yousign recherche un Customer Support Officer pour garantir une expérience client optimale avec leur application SaaS. Vous serez la première ligne de contact pour les clients, en résolvant les problèmes rapidement et en fournissant un service exceptionnel dans un environnement dynamique. Ce rôle nécessite d'excellentes compétences en communication et une véritable passion pour le service à la clientèle.

Prestations

Chèques-repas (50% couverts par Yousign)

Assurance santé (62,50€/mois, 50% couverts par Yousign)

Assurance vie et invalidité (100% couverte par Yousign)

Consultations gratuites avec des physiothérapeutes

Remises sur les passes de transport en commun

Accès à une plateforme de nombreux avantages

Séances gratuites de coaching et contenu de santé mentale

10 RTT par an

1 jour de charité par an

Budget de formation et développement

Qualifications

• Expérience préalable en service à la clientèle, idéalement dans une entreprise SaaS.
• Compétences linguistiques en français, anglais et italien.
• Capacité à gérer plusieurs problèmes simultanément.

Responsabilités

• Assister les clients avec l'application SaaS.
• Qualifier et rediriger les demandes des clients.
• Gérer la communication pendant les incidents.

Connaissances

Communication

Empathie

Gestion des incidents

Autonomie

Description du poste

As a Customer Support Officer in our fast-paced organization youll ensure our clients have a fantastic experience with Yousigns SaaS application. Youll quickly qualify and redirect customer requests handle communications during incidents and work with teams to solve problems. Additionally youll answer day-to-day questions and gather client feedback to share with the product team. Your proactive and friendly approach will make a real difference for our clients.

Your Missions

As a Customer Support Officer your missions will be to :

• Support : Assist clients with Yousigns SaaS application adhering to SLAs for response and resolution times.
• Request Qualification : Efficiently qualify and redirect a high volume of incoming customer requests.
• Incident Management : Communicate effectively with clients during incidents and major bugs.
• Ownership : Take full responsibility for defining and resolving incidents collaboratively.
• Feedback Collection : Identify trends and gather client feedback to share with the product team.

About the role

• As a true spokesperson for the company you will be the first point of contact for our existing clients to help resolve problems and requests.
• You already have a first experience in Customer Service or Support ideally in a SaaS company or in a web tech or start-up environment with a high volume of cases.
• Your written and spoken communication is impeccable in Italian in French and in English.
• You are at ease in multi-tasking and managing several problems at once all while approaching your work with team spirit
• You are at ease adapting yourself to new people and situations. For that youll also need to be empathetic autonomous and patient
• You are detail-oriented rigorous and have always wanted to grow professionally in a dynamic environment.

Culture

• We take ownership - nothing is not our job
• We learn fast then adapt even faster
• We fuel instinct with data
• We build success through alignment
• We keep it simple
• We are pragmatic hybrid workers
• A dynamic European scale-up with a product-led culture;
• A team that values autonomy alignment and impact guided by OKRs;
• Regular team events annual company offsites and a caring work environment.

Perks and Benefits

• Swile card - Lunch Vouchers covered by 50% by Yousign 10.50.
• Alan - Health insurance : Basic coverage at 62.50 / month 50% paid by Yousign.
• Life and disability insurance : 100% covered by Yousign.
• Axomove - Provides 4 free consultations with physiotherapists to support your musculoskeletal health.
• Transportation - Hybrid workers get 50% off their public transportation passes.
• Leeto - Platform with numerous benefits such as discounts on cinema tickets theme parks travels sports etc.
• 4 free therapy / coaching sessions and mental health content.
• 10 RTT days / year
• 1 charity day per year learning & development budget and more.

Recruitment Process

1 Intro call with Laila Talent Acquisition Manager 30 min

2 Interview with Davy (Head of Customer Services) and Mylene (Team Lead Customer Support) deep dive into leadership & sales experience 45 min

3 Case study presentation showcase your strategic approach and team leadership 1 hour

4 Final chat culture fit & vision alignment 30 min

Equal Opportunity at Yousign

At Yousign were committed to diversity equity and inclusion. We believe our differences are what make us stronger and more innovative. We offer equal opportunities to all candidates and employees and ensure fairness across our hiring and compensation processes.

Key Skills

Corporate Paralegal,Accounts Handling,CNC,Architectural Design

Employment Type : Full Time

Experience : years

Vacancy : 1

Customer Support And • Caen, Normandy, France