Customer Support Intern (FR)

Tonsser; Paris; Sur place; EUR 20 000 - 40 000; Temps partiel

Résumé du poste

A leading football app company is seeking Customer Experience Interns for an exciting opportunity to gain invaluable experience in user support within the football industry. Interns will focus on resolving user support tickets and may also work on content to enhance user engagement. Candidates must be fluent in English and French and willing to work approximately 40 hours a week. This is an unpaid internship located in Paris.

Qualifications

• Critical fluency in English and French for communication.
• Cultural understanding of French youth football is important.

Responsabilités

• Solve support tickets submitted by users through the app.
• Work on in-app content to boost user engagement and retention.

Connaissances

Fluency in written and verbal English

Fluency in written and verbal French

Understanding of French youth football culture

Problem-solving abilities

Reliable

Ambitious and curious

Description du poste

Since its launch in 2015, Tonsser has become the leading football app and platform for young players, focusing on creating equal conditions and opportunities for players to unlock their potential. After building a thriving community in the Tonsser app and across social media, we are now locked in on international expansion in Europe and out of Europe for 2025 and 2026.

As we work to add more value, give visibility and provide more opportunities for youth players in France, England and the Netherlands, Tonsser is looking for customer experience Interns for various missions.

The Job

In this internship, you will become part of the Customer Experience team, with a focus on User Support and Engagement. Your main task will be to solve the support tickets our users submit through the app.

The internship will yield invaluable experience in communicating with users, understanding them and sharing insights and learnings to improve the product. User Support will always take priority.

Finally, if the user support is under control, you might work on our in-app content, which aims to increase user engagement and retention.

All internships are, by default, unpaid.

Start Date: Ongoing Recruitment

Length: 2 months

Your colleagues say you are:

• Ambitious
• Curious by nature
• A people person
• Entrepreneurial
• Reliable beyond compare
• Problem-solver
• Unafraid to float ideas

Your mother says you are:

• Competitive, but kind
• Dedicated, and sees things through
• High performer, but always humble

You can say "yes" to the following:

• Fluency in written and verbal English is critical for day-to-day communication
• Verbal and written fluency in French
• Understands the culture of French youth football
• You can work approximately 40 hours a week

You're looking to gain:

• Career experience
• Personal development of both hard and soft skills
• Tools and workshops to improve your professional profile
• The chance to attend talks, Meet Ups
• Experience with top-tier su and engagement tools
• Client-facing experience on B2C levels (players, coaches, and clubs)

About Tonsser

Offices in Paris, Berlin and HQ in Copenhagen

Backed by international investors, top level football players and founders of companies like Spotify, Booking.com, Peakon, Vivino ...

Being part of Tonsser means you're working on something very exciting: Shaping the future of football. Through technology we've seen a way to impact how new talents can be empowered and discovered; we're changing the game of football by placing the power where it belongs: in the hands of the 265 million performers of the sport. For the football players to be in control, they need their own football identity.

That's why we've built an app empowering football players to showcase their achievements and determine their success.

Curious to know more about us?

• Tonsser on LinkedIn
• BBC: 'Meet the Underdog national team'
• Uncovering hidden football talent through social scouting app
• How a football app used data to challenge the best academies in Europe (Tonsser Medium blog)
• Huddersfield Town: Could e-scouting help Premier League side? (BBC)
• Tonsser, the social app for youth soccer players, collaborates with Nike and raises new funding (TechCrunch)
• Don't just take our word for it, check out our Glassdoor reviews
• Tonsser represents Denmark in the Nordic showcase as 'The next generation of superstars'

Download the app for iOS or Android.