Customer Success Manager (CSM)

Castordoc; Paris; Sur place; EUR 35 000 - 65 000; Plein temps

Résumé du poste

Une entreprise innovante à Paris recherche un Customer Success Manager passionné pour gérer un portefeuille de clients en pleine croissance. Dans ce rôle, vous serez le champion des clients, en construisant des relations exceptionnelles et en leur fournissant des conseils tout au long de leur parcours. Vous travaillerez en étroite collaboration avec les équipes de vente, de produit et d'opérations pour maximiser la valeur fournie. Si vous êtes motivé par le succès des clients et que vous souhaitez faire partie d'une équipe dynamique, cette opportunité est faite pour vous.

Prestations

Équité

Environnement de travail flexible

Tickets Restaurant Swile

Support pour vos besoins

Qualifications

• 3-5 ans d'expérience dans un rôle orienté client.
• Excellentes compétences en communication et en gestion des relations.

Responsabilités

• Gérer un portefeuille de clients pour assurer leur succès et leur fidélisation.
• Agir en tant que conseiller de confiance pour les clients.

Connaissances

Gestion de la relation client

Compétences en communication

Connaissance du modern data stack

Bilingue Français/Anglais

Capacité à prioriser les flux de travail

Compétences en résolution de problèmes

Formation

Expérience en gestion de compte ou succès client

Expérience dans le domaine des données (appréciée)

Description du poste

Paris, FR / Modern Data Stack, AI, Data Governance / Entry level

Who we are

At CastorDoc, we believe that people do not need to be data experts to find, understand, and use data. We’ve developed a product that is plug-and-play, fun to use, and collaborative. It automates painful data governance tasks to create a centralized knowledge hub that empowers teams to easily discover, interpret, and leverage their organization's information assets.

Created in 2020 by four data lovers who experienced firsthand the pain of dealing with data, CastorDoc is already running in leading data teams at Freeport McMoran, Veolia, Deliveroo, RentTheRunway, ManoMano, Vestiaire Collective, and Payfit.

Our team of 40 people is made up of experts in their domains, sharing a common bold vision to impact companies through data. To support it, we raised a 23m€ Series A from Frst, Blossom, and accomplished Business Angels (founders of Dataiku, Zenly, Vestiaire Collective, etc).

As a Customer Success Manager (CSM) at CastorDoc, you will:

Own a portfolio of our fast-growing customers. You will build exceptional relationships with each customer and deliver value at all stages of the customer journey to drive mutual success and growth: you will onboard, enable, and be a trusted advisor. You will be a customer champion leveraging CastorDoc’s ecosystem, in particular Sales, Product, and Operations teams, to grow your business.

What you will do:

• Be a Proactive Customer Champion: Expertly manage a portfolio of CastorDoc customers to drive success, customer retention, engagement, and expansion.
• Serve as a Trusted Advisor: Empower your customers with industry expertise and knowledge in data engineering, analytics, and data governance, and understanding of CastorDoc. You will be responsible for onboarding and enablement of your customers and keeping them aligned with the product vision and roadmap, identifying opportunities to maximize the value delivered to our customers.
• Be the Customer Voice: Work cross-functionally with sales, operations, product, marketing, and other organizations to prioritize and optimize account plans and resources in order to provide the best services for our customers.
• Connect Customer Value to Commercials: Build trusted partnerships with your customers to deliver value, earning our customers' business and driving expansion and growth opportunities. You will own retention and adoption opportunities for your portfolio.

We are looking for you because you have the following:

• 3-5 years experience in a customer-facing role in customer success, consultancy, or account management.
• Ability to communicate in both French and English.
• Good understanding of the modern data stack.
• Excellent communication skills and ability to build trusted relationships and champions with stakeholders of different functions and seniority.
• Ability to prioritize workflows to manage a proactive customer journey for all customers in your portfolio, while assessing risk and identifying growth opportunities.
• Strong desire to learn and curiosity to understand how things work.
• Exceptional ability to prioritize and manage competing tasks; you identify the most important initiatives that have the largest impact on achieving your goals.
• Motivation to be a champion of customers and represent their voice with empathy.
• Passion for helping customers solve problems with technology.
• Entrepreneurial approach to owning responsibilities with strong accountability to delivering outcomes.
• Experience in the data space is appreciated but not mandatory.

We offer employees a stimulating environment to focus on their work through:

• Competitive compensation packages, along with equity.
• Flexible work environment.
• Swile’s Ticket Restaurant.
• Do tell us what you need.

Is this for you?

Contact me: [e-mail]