Customer Success Manager - Automotive industry

MotorK; Bordeaux; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading company in automotive technology is seeking a Customer Success Specialist to join its dynamic French team. This role involves supporting automotive dealers in their digital strategy, evaluating performance, and providing excellent customer service. The ideal candidate will have experience in an Automotive Dealership environment, speak fluent French and English, and excel in a fast-paced setting. This is a full-time, field-based position with various perks including meal vouchers and training opportunities.

Prestations

Meal Vouchers

Company car and mobile phone

Bi-monthly collaboration days

Internal and external training support

1:1 English classes up to B2 level

Qualifications

• Experience in an Automotive Dealership environment.
• Customer-oriented approach.

Responsabilités

• Be the first point of reference for dealers post-signing.
• Support customers in defining digital strategy.
• Engage with clients at various levels.
• Evaluate dealer performance regarding website and features.
• Propose lead-generating campaigns.
• Conduct training on product features.

Connaissances

Outstanding customer service and relationship management skills

Great communication skills

Ability to work in a busy, fast paced environment

Native level of French and English

Description du poste

MotorK is the leading sales and marketing technology company in Europe, specialising in the automotive sector. At MotorK, our mission is to empower manufacturers and dealerships to sell more with innovative, cloud-based products and services to offer the best digital customer experience.

We are on a fast and ambitious trajectory and serving 90% of the automotive manufacturers. To continue our growth, we are hiring new talents. If you want to spark the future of the automotive world, join us.

As a result of this growth, we are looking for a talented Customer Success Specialist to join our dynamic French team.

The role

The Customer Success Specialist role will cover a wide range of customer support and sales tasks, working closely with the client and our wider Sales team. In this role, the Customer Success Manager is expected to visit customers within the South Western region of France.

The Customer Success Manager will:

• Be the first and main point of reference for dealers and guide them once the contract has been signed
• Support our customers in defining their digital strategy
• Engage with clients at all levels and be the lead for all client engagements
• Collaborate closely with Sales to support pilot customers, renewals, and expansion opportunities
• Evaluate dealer performance i.e. failures on website, pictures in stock, usage of new features, website performance etc.
• Propose lead generating campaigns based on best in practice and over performing customers
• Developing testimonial strategies together with sales
• Conduct training sessions to educate customers on product features, functionalities, and updates.
• Share insights into industry best practices, enhancing customers' knowledge for effective use of our solutions.
• Liaise with Content Editors to adjust training content when needed, improve processes.

Our ideal Customer Success Specialist will have a background within an Automotive Dealership environment and a strong customer oriented approach. As well as:

• Ability to work in a busy, fast paced environment
• Outstanding customer service and relationship management skills
• Great communication skills
• Native level of French and English

Work pattern and location

• Full time, Permanent
• Monday to Friday
• Field based and home office

• Meal Vouchers (for each day worked)
• Company car and mobile phone
• Bi-monthly appointment for collaboration days, with free breakfast in the office
• Internal training paths and support with external education
• Diverse and dynamic environment, with plenty of opportunity to grow and make an impact
• 1:1 English classes up to B2 level

What to expect from the Recruitment process:

1. HR Interview (English)
2. Hiring Manager interview (French)
3. C - level interview (French)
4. CEO interview (English)