Customer Service Clerk - Youth or Adult

City of Houston; Saint-Didier-de-la-Tour; Sur place; EUR 20 000 - 40 000; Plein temps

Résumé du poste

A local government entity is seeking a Customer Service Clerk to provide exceptional service at the library. Candidates should have a high school diploma, minimum six months of customer service experience, and proficiency in Microsoft Office. Fluency in a foreign language is highly preferred. The role includes assisting customers with information, library resources, and youth programs. This position operates on a rotating shift, including evenings and weekends, in a supportive work environment valuing diversity.

Qualifications

• Minimum six months of clerical or customer service experience.
• Experience in a public library setting preferred.
• Experience working with youth and families.

Responsabilités

• Provide exceptional customer service at the desk.
• Assist customers with library services and technology.
• Collaborate with community groups for youth programming.

Connaissances

Customer service orientation

Strong interpersonal skills

Fluency in a foreign language

Proficient in Microsoft Office

Formation

High school diploma or GED

Description du poste

Customer Service Clerk (Youth or Adult Services)

The Houston Public Library (HPL) is seeking team‑oriented people with a passion for customer service to work as Customer Service Clerks in our Neighborhood Libraries.

Responsibilities

• Provide exceptional customer service at the desk to find basic information and library material.
• Assist customers with library services, policies, procedures, resources, basic technology, and computer usage.
• Retrieve library materials and shelve returned materials.
• Assist with programs and other library services.

Specialized Youth Tasks

• Assist with youth programming: story time, crafts, STEM kits, after‑school programs, and passive programming.
• Collaborate and conduct outreach with local community groups, other libraries, city departments, schools, and day‑care centers.
• Utilize literature knowledge to promote literacy and homework help resources such as Brainfuse and Learning Express Library.
• Create quality experiences for youth and their families.

Hours and Schedule

Rotating shift: Monday–Sunday, 8:00 am–8:00 pm. Work one evening a week and every other weekend (Saturday and/or Sunday) 8:00 am–8:15 pm.

Working Conditions

The position may require stooping or bending, occasional light lifting (up to 20 lb). Normal office environment conditions.

Qualifications

• High school diploma or GED.
• Minimum six months of verifiable clerical/customer service experience.
• Proficient computer skills and working knowledge of Microsoft Office.
• Experience working with people of diverse backgrounds.
• Strong interpersonal and communication skills (oral and written).
• Experience in a public library setting.
• Experience working with youth and families.
• Fluency in a foreign language is highly preferred (e.g., Spanish, Chinese, Vietnamese, Arabic, French).

Veteran Preference

Preference shall be given to eligible veteran applicants, provided they possess the necessary qualifications.

Pay Grade

Grade 10.

EEO Statement

Equal Opportunity Employer. The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment free from discrimination and harassment based upon any legally protected status or characteristic.