Customer Care Sales Manager

John Bean Technologies Corporation; Taverny; À distance; EUR 50 000 - 70 000; Plein temps

Résumé du poste

A leading company in food and beverage technology seeks a Customer Care Sales Manager to support the EMENA region. This role involves providing technical solutions, conducting training sessions, and collaborating closely with customers to drive business growth. Candidates should have a background in engineering and experience in customer support or sales within relevant industries.

Prestations

Laptop and mobile phone

Annual evaluation and merit increases

Bonus scheme

Pension scheme

Employee Assistance Program

Qualifications

• At least 3 years of experience in technical customer support or sales.
• Experience in food processing or preservation industries advantageous.
• Fluency in additional languages (Dutch, Spanish, or German) is a plus.

Responsabilités

• Provide technical assistance and troubleshoot customer issues.
• Conduct product demonstrations and training sessions.
• Prepare technical presentations and maintain records using Salesforce.

Connaissances

Technical understanding

Sales oriented

Problem solving

Customer relationship management

Fluent in English

Fluent in French

Formation

Bachelor's degree in Engineering or related technical field

Outils

Salesforce

Description du poste

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Overview

At JBT Corporation, what we do matters, and we know that the contribution of our employees leads to the success of our business. Our purpose is to fortify the future of food; this guides our vision of being the global leader in food and beverage technology, by harnessing the full power of JBT to partner with our customers and pioneer sustainable innovation. Our values show who we are at our best: Serving with Integrity, Collaborating with Humility, Growing with Agility, and Innovating with Impact.

The Opportunity

We are looking for a Customer Care Sales Manager to support our Europe, Middle East, and North Africa (EMENA) region for our Preservation product scope. Reporting to our Senior Customer Care Sales Manager, you will work as a partner to our customers, collaborating to grow their business. Your experience will enable you to provide technical solutions with a customer-focused approach.

On a given day, you will be:

• Primary contact for customers in the EMENA region, providing technical assistance, troubleshooting, and resolving issues or concerns
• Develop an understanding of our products, technologies, and solutions
• Collaborate with JBT teams, including sales, engineering, and product development
• Conduct product demonstrations, training sessions, and workshops for customers
• Identify customer requirements and provide tailored recommendations and solutions
• Build relationships with key customers, understanding their goals and aligning our offerings accordingly
• Stay current on industry trends, market dynamics, and competitor activities
• Prepare and deliver technical presentations, proposals, and quotations to customers
• Collaborate with the sales team to develop and meet sales plans, targets, and increase revenue
• Maintain accurate and up-to-date records using Salesforce

Requirements for the role

• Bachelor's degree in Engineering or a related technical field
• Technical understanding of complex products and technologies
• At least 3 years of experience in technical customer support or sales within the EMENA region
• Experience in the food processing or preservation industries is advantageous
• Target-focused, with a proven track record of achieving sales targets and driving business growth
• Ability to interpret data and market trends for informed decision-making
• Fluent in English and French; additional languages such as Dutch, Spanish, or German are advantageous

Travel & Location

Travel within the EMENA region is estimated at 50%-70%. The role can be remote or based at our sites in the UK or France.

Why work at JBT

We are committed to our employees and provide development opportunities to help you become your best at work, home, and within your community. We foster a collaborative, inclusive team culture across our global teams. We encourage growth through new experiences and challenges.

Benefits

• Total holidays depend on candidate location (UK or France)
• Laptop and mobile phone
• Annual evaluation, merit increases, bonus scheme, pension scheme, and Employee Assistance Program

Commitment to Diversity

Diversity, Equity, Inclusion, & Belonging are fundamental values at JBT. We are dedicated to working towards our DEIB goals as a business imperative.