Customer Care Onboarding - Netherlands - and Belgium - Dutch & Flemish Speaker

Qonto; Paris; Sur place; EUR 30 000 - 45 000; Plein temps

Résumé du poste

A leading finance technology company in Paris is seeking a Customer Support Specialist to join its team. The role involves providing exceptional support to new Dutch customers and improving processes based on client feedback. Ideal candidates will have up to one year of experience in customer service along with strong communication skills and a results-driven mindset. This position offers competitive compensation, work-life balance initiatives, and a vibrant team culture.

Prestations

Competitive salary package

Meal vouchers

Public transportation reimbursement

Great health insurance

Employee well-being initiatives

Progressive disability and parenthood policy

Monthly team events

Qualifications

• Experience up to one year in customer support or handling client challenges.
• Empathy and ability to adapt speech according to customer needs.
• Results-oriented with strong multitasking skills.

Responsabilités

• Provide swift technical support to customers during onboarding.
• Use customer feedback to improve products continuously.
• Set up internal processes to enhance customer experience.

Connaissances

Customer-centric

Communication

Adaptability

Results-driven

Outils

Zendesk

Notion

Description du poste

Our mission

Creating the freedom for SMEs to succeed in business and beyond, by delivering Europe’s leading finance workspace. We combine business-class tools (seamless invoicing, spend management, and pre-accounting) with unwaveringly attentive 24/7 support, designed to help businesses breeze through all things finance.

Our journey

Founded by Alexandre and Steve in July 2017, Qonto has rapidly gained trust, serving over 600,000 customers. Thanks to our wonderful team of 1,600+ Qontoers, we also made it to the LinkedIn Top Companies French ranking!

Our values

Customer focus | Prioritize customers in everything you do

Ownership | Own your part, get things done

Teamwork | Make (team)work easy

Mastery | Continuously raise the bar

Integrity | Always do what’s right, and respect people

Our beliefs

At Qonto, we're committed to fostering a welcoming environment where everyone can thrive. We prioritize evaluating applicants based solely on skills and potential, ensuring diversity with 55% international team members, 44% women, and 20% parents. Join us in building a workplace that celebrates diversity and individuality.

Customer care team mission

The mission of the Customer care team at Qonto is to guide and help our clients succeed. We are very proud of our 4.8/5 customer satisfaction and we always want to improve it!

That's why we see our Customer care team as a strong asset in our mission to create the finance solution that energizes SMEs and freelancers.

Customer Care Onboarding at Qonto

You will join Qonto's exciting expansion into new European markets. You will play a crucial role in establishing our presence in the Netherlands, ensuring seamless onboarding and exceptional support for our new customers.

Working closely with Francesca, our Team Leader, you'll be at the forefront of Qonto's growth, directly impacting our success in this strategic market.

Responsibilities

• Be a Qonto Ambassador! You will delight our Dutch customers by providing sharp, quick technical support and guide them through the account opening process, ensuring a smooth onboarding experience and answering all their questions via email and phone.
• Be the voice of our customers Customer Voice is precious to us, we use it in order to continuously improve our product and maintain the “WOW” effect that our customers love;
• Set up internal processes to better respond to customer requests (update FAQs, dashboards, macros, make feedback to Ops and Product teams etc.);
• Take ownership. You will identify anomalies, optimize and set-up new ways of problem-solving, and keep your colleagues up to date on all of this;

What you can expect

• Be part of Qonto's expansion working in a fast-paced, growth-oriented environment.
• Collaborate in a team that values cooperation, communication, and continuous improvement.
• Master cutting-edge customer service tools like Zendesk, Notion and others.
• Hands-on culture, take on responsibilities and decision-making.

About your future manager

Her background? Francesca is Team Leader for Qonto’s Dutch and Belgium team within the Onboarding department. She joined Qonto in May 2021 after previous managing roles within other fast scaling companies, such as the French tech Meero.

What she can bring to you? Francesca has many previous experiences in team management and is enthusiastic about applying localization to customer service in order to develop the best user experience in market-specific contexts. Her team is all about cooperation, communication and growth by giving room to everyone to be heard and bring their ideas to the table.

About You

• Experience: You have an experience up to one year in customer support or handling client challenges.
• Customer-centric: You show empathy and adapt your speech according to your customer needs.
• Results-driven: You work toward achieving your daily objectives with strong multitasking skills and a keen eye for detail.
• Communication: Strong written and verbal communication skills.
• Adaptability: Thrive in a dynamic, evolving startup environment.
• Languages: Native or near-native proficiency in Dutch & Flemish and fluent in English.

At Qonto we understand that true diversity isn't just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick! Who knows? You may have the missing piece of the puzzle we've been searching for all along.

Perks

A tailor-made and dynamic career track. An inclusive work environment. And so much more to help you succeed.

• Offices in Paris, Berlin, Milan, Barcelona, and Belgrade;
• Competitive salary package;
• Meal vouchers;
• Public transportation reimbursement (part or global);
• A great health insurance (depending on the country);
• Employee well-being initiatives: access to Moka Care to take care of your mental health and great offers for sports and wellness activities;
• A progressive disability and parenthood policy (1 in 6 of Qonto employees is a parent!) and childcare benefits with selected partners;
• Monthly team events.

Our hiring process

• Interviews with your Talent Acquisition Manager and future managers;
• A remote or live exercise to demonstrate your skills and give you a taste of what working at Qonto could be like.

Find more information about our interview process on our careers website.

On average, our process lasts 20 working days and offers usually follow within 48 hours.

To learn more about us:
Qonto's Blog | Les Échos I L'Usine Digitale | Courrier Cadres

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