Customer Care Officer

efficy; Lyon; Sur place; EUR 35 000 - 45 000; Plein temps

Résumé du poste

A leading CRM solution provider in Lyon is seeking a Customer Care Officer to handle customer inquiries via email and phone. The role requires fluency in Spanish and French, with proficiency in English. Candidates should have strong communication skills and experience with Microsoft Office. Join an entrepreneurial company offering high flexibility and opportunities for international growth.

Prestations

High flexibility

Opportunities for international growth

Team events

Learning opportunities

Qualifications

• Fluency in Spanish and French, with proficiency in English.
• Strong communication and problem-solving skills.
• Previous experience in a similar role within the software or CRM industry is a plus.

Responsabilités

• Handle incoming questions and inquiries from customers.
• Analyze and resolve functional issues.
• Respond to inquiries received by phone and email.

Connaissances

Fluency in Spanish

Fluency in French

Proficiency in English

Strong communication skills

Problem-solving skills

Experience with Microsoft Office

Description du poste

Large company with great ambitions and close relations

efficy is a leading European Customer Relationship Management (CRM) solution provider that offers businesses of all sizes complete, flexible, customizable, and scalable software to support their growth. efficy’s platform includes products for marketing automation, sales, project management, customer service, and customer nurturing. Currently, over 300,000 users across 63 countries utilize efficy’s tools.

Founded in 2005 and headquartered in Brussels, efficy employs around 500 staff working in local offices in Belgium, France, Spain, the Netherlands, Sweden, Denmark, Finland, Norway, Hong Kong, or remotely.

Our mission is to contribute to the success of every company by transforming customer data into insights while simplifying employee workflows.

At efficy, no two days are alike, and things change rapidly. Join us on this exciting journey!

A unique work experience & company culture

We aim to foster an environment where employees thrive. Expect challenges, online music quizzes, onsite ping-pong tournaments, and more. Our communication style is informal, and colleagues are just a short call away.

Your impact

As a Customer Care Officer, you will strive to answer customer questions and inquiries effectively via email, phone, and potentially live chat.

You will address customer questions, redirect them to the appropriate teams if necessary, and aim to resolve simple issues to enhance the customer experience. You will consider contractual obligations and call priorities in your responses.

Most inquiries will be functional questions about how to use the CRM application. You will attempt to answer these and involve second-line support if needed.

Your job

• Handle incoming questions and inquiries from customers.
• Analyze and resolve functional issues, possibly via remote support tools like TeamViewer.
• Ensure timely handling of questions within set objectives.
• Respond to inquiries received by phone and email.
• Contribute to troubleshooting knowledge bases.
• Maintain and update your knowledge of our CRM tools and functionalities.
• Stay informed about internal procedures to answer questions independently.
• Draft standard responses and instructional documents to improve efficiency.
• Update customer records after each interaction, noting details and reporting trends as needed.

About YOU

• Fluency in Spanish and French, with proficiency in English.
• Strong communication and problem-solving skills.
• Experience with Microsoft Office, especially Word and Excel.
• Resilient under stress.
• Willingness to learn.
• Team-oriented mindset.
• Knowledge of the IT domain.
• Previous experience in a similar role within the software or CRM industry is a plus.

We offer YOU

• A stable, growing company with an entrepreneurial spirit that values your ideas.
• High flexibility.
• Opportunities for international growth and internal mobility.
• Team events: lunches, after-work gatherings, sports, trips.
• Learning opportunities: languages, technology, products, sales techniques, leadership.

For questions about this position, contact [e-mail]

Find more jobs at https://jobs.efficy.com

efficy is committed to diversity and equal opportunity. We welcome applicants regardless of gender identity, sexual orientation, religion, ethnicity, age, or disability. We look forward to your application!

Disclaimer

efficy is not accepting unsolicited applications from search firms. Resumes submitted without a valid agreement will be considered the property of efficy, and no fee will be paid for such referrals.