Content Moderator / Customer Service Specialist (French & English) - Portugal

Velenosi&Meredith; Toulouse; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

An international digital platform company is hiring a Content Moderator / Customer Service Specialist fluent in French and confident in English. This full-time role is on-site in Lisbon or Porto, Portugal. Responsibilities include moderating content, supporting users, and maintaining platform integrity. A relocation package and welcome bonus of 3000 EUR are included. Ideal candidates are detail-oriented, organized, and hold an EU passport.

Prestations

Welcome bonus of 3000 EUR

Relocation support

Paid training and onboarding

Qualifications

• Native or C2-level French proficiency is required.
• Experience in customer service or moderation is a plus.
• Detail-oriented and organized personality.

Responsabilités

• Moderate user content in accordance with platform standards.
• Respond to customer inquiries via email, chat, or ticketing systems.
• Maintain a secure and respectful user environment.

Connaissances

Fluent in French

Strong English communication

Customer service experience

Moderation experience

Description du poste

Overview

We're Hiring: Content Moderator / Customer Service Specialist (French & English) - Portugal

Are you fluent in French and confident in English? Join our international team in Lisbon or Porto, Portugal, and help ensure a safe and respectful online environment. You'll moderate content, support users, and contribute to a platform that values integrity and community. This is a full-time, on-site role, ideal for EU citizens ready for a meaningful career in a dynamic and multicultural setting.

Location

Lisbon or Porto, Portugal (On-site)

EU Passport required

Languages: French (C2/native) + English (B2+)

Contract Type: Full-time

Schedule: Rotational shifts, including weekends

Relocation package provided

What You\'ll Be Doing

• Moderate user content in accordance with platform standards

• Respond to customer inquiries via email, chat, or ticketing systems

• Escalate sensitive or complex issues through the right channels

• Maintain a secure and respectful user environment

• Accurately document all cases and moderation actions

Ideal Profile

• Native or C2-level French, with strong English communication

• EU citizenship or valid EU passport (required)

• Organized, emotionally resilient, and detail-oriented

• Experience in customer service, moderation, or digital platforms is a plus

• Ethical, professional, and a team player

What We Offer

• Welcome bonus of 3000 EUR

• Relocation support (travel + accommodation assistance)

• Full paid training and onboarding

• Diverse, inclusive team in vibrant Lisbon or Porto

• Modern office with supportive leadership and development opportunities

• Long-term career prospects in digital operations and customer care

Be part of a team that makes a real impact onlinewhile enjoying life in sunny Portugal.

Apply now and take the next step in your international career!

Contact: [e-mail]