Content Moderator / Customer Service Specialist (French & English) - Portugal

Velenosi & Meredith Consulting; Nice; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

An international consulting firm is seeking a Content Moderator and Customer Service Specialist fluent in French and confident in English. This full-time, on-site role based in Portugal involves moderating user content, responding to inquiries, and maintaining a respectful online environment. Ideal candidates are organized team players with customer service experience and require EU citizenship. Competitive compensation and relocation support are offered.

Prestations

Welcome bonus of 3000 EUR

Relocation support (travel + accommodation assistance)

Full paid training and onboarding

Career development opportunities

Qualifications

• EU citizenship or valid EU passport is required.
• Experience in digital platforms or moderation is a plus.

Responsabilités

• Moderate user content in accordance with platform standards.
• Respond to customer inquiries via email, chat, or ticketing systems.
• Escalate sensitive issues through the right channels.
• Maintain a secure and respectful user environment.
• Accurately document all cases and moderation actions.

Connaissances

Fluent in French (C2/native)

Confident in English (B2+)

Customer service experience

Organized and detail-oriented

Emotional resilience

Team player

Description du poste

About the job Content Moderator / Customer Service Specialist (French & English) - Portugal

Are you fluent in French and confident in English? Join our international team in Lisbon or Porto, Portugal, and help ensure a safe and respectful online environment. You'll moderate content, support users, and contribute to a platform that values integrity and community. This is a full-time, on-site role, ideal for EU citizens ready for a meaningful career in a dynamic and multicultural setting.

Location: Lisbon or Porto, Portugal (On-site)
EU Passport required
️Languages: French (C2/native) + English (B2+)
Contract Type: Full-time
Schedule: Rotational shifts, including weekends
️Relocation package provided

What You'll Be Doing:

Moderate user content in accordance with platform standards

Respond to customer inquiries via email, chat, or ticketing systems

Escalate sensitive or complex issues through the right channels

Maintain a secure and respectful user environment

Accurately document all cases and moderation actions

Ideal Profile:

Native or C2-level French, with strong English communication

EU citizenship or valid EU passport (required)

Organized, emotionally resilient, and detail-oriented

Experience in customer service, moderation, or digital platforms is a plus

Ethical, professional, and a team player

What We Offer:

• Welcome bonus of 3000 EUR

Relocation support (travel + accommodation assistance)

Full paid training and onboarding

Diverse, inclusive team in vibrant Lisbon or Porto

Modern office with supportive leadership and development opportunities

Long-term career prospects in digital operations and customer care

Be part of a team that makes a real impact onlinewhile enjoying life in sunny Portugal.

Apply now and take the next step in your international career!