Content Moderator / Customer Service Specialist (French & English) - Portugal

Velenosi & Meredith Consulting; Le Havre; Sur place; EUR 30 000 - 40 000; Plein temps

Résumé du poste

A dynamic consulting firm is seeking a Content Moderator / Customer Service Specialist fluent in French and confident in English. You will be part of an international team, working in Portugal to ensure a safe online environment. Responsibilities include moderating user content and responding to inquiries. Ideal candidates should possess strong communication skills and EU citizenship. Enjoy a full-time role with benefits including a welcome bonus and relocation support.

Prestations

Welcome bonus of 3000 EUR

Relocation support

Paid training and onboarding

Qualifications

• Native or C2-level French communication skills are required.
• Organized, resilient, and detail-oriented personality is essential.
• Experience in customer service, moderation, or digital platforms is a plus.

Responsabilités

• Moderate user content per platform standards.
• Respond to customer inquiries via email, chat, or tickets.
• Escalate sensitive or complex issues through appropriate channels.
• Document all cases and moderation actions accurately.

Connaissances

Fluent French (C2)

Confident English (B2+)

Emotional resilience

Organizational skills

Customer service experience

Description du poste

About the job Content Moderator / Customer Service Specialist (French & English) - Portugal

Are you fluent in French and confident in English? Join our international team in Lisbon or Porto, Portugal, and help ensure a safe and respectful online environment. You'll moderate content, support users, and contribute to a platform that values integrity and community. This is a full-time, on-site role, ideal for EU citizens ready for a meaningful career in a dynamic and multicultural setting.

Location: Lisbon or Porto, Portugal (On-site)
EU Passport required
️Languages: French (C2/native) + English (B2+)
Contract Type: Full-time
Schedule: Rotational shifts, including weekends
️Relocation package provided

What You'll Be Doing:

Moderate user content in accordance with platform standards

Respond to customer inquiries via email, chat, or ticketing systems

Escalate sensitive or complex issues through the right channels

Maintain a secure and respectful user environment

Accurately document all cases and moderation actions

Ideal Profile:

Native or C2-level French, with strong English communication

EU citizenship or valid EU passport (required)

Organized, emotionally resilient, and detail-oriented

Experience in customer service, moderation, or digital platforms is a plus

Ethical, professional, and a team player

What We Offer:

• Welcome bonus of 3000 EUR

Relocation support (travel + accommodation assistance)

Full paid training and onboarding

Diverse, inclusive team in vibrant Lisbon or Porto

Modern office with supportive leadership and development opportunities

Long-term career prospects in digital operations and customer care

Be part of a team that makes a real impact onlinewhile enjoying life in sunny Portugal.

Apply now and take the next step in your international career!