Content Moderator / Customer Service Specialist (French & English) - Portugal

Velenosi&Meredith; Bordeaux; Sur place; EUR 30 000 - 40 000; Plein temps

Résumé du poste

An international digital platform company is seeking a Content Moderator/Customer Service Specialist fluent in French and English. This full-time, on-site role based in Lisbon or Porto, Portugal, involves moderating content, responding to customer inquiries, and ensuring a safe online environment. Candidates must possess strong communication skills and be EU citizens. The position offers a welcome bonus, relocation support, and career growth opportunities.

Prestations

Welcome bonus of 3000 EUR

Relocation support (travel + accommodation assistance)

Full paid training and onboarding

Diverse, inclusive team

Long-term career prospects

Qualifications

• Fluent in French (C2/native) and proficient in English (B2+).
• EU citizenship or valid EU passport required.
• Organized, emotionally resilient, and detail-oriented.

Responsabilités

• Moderate user content in accordance with platform standards.
• Respond to customer inquiries via email, chat, or ticketing systems.
• Escalate sensitive or complex issues through the right channels.
• Maintain a secure and respectful user environment.
• Accurately document all cases and moderation actions.

Connaissances

Fluency in French

Strong English communication

Customer service experience

Moderation experience

Organizational skills

Description du poste

Overview

We\'re Hiring: Content Moderator / Customer Service Specialist (French & English) - Portugal

Are you fluent in French and confident in English? Join our international team in Lisbon or Porto, Portugal, and help ensure a safe and respectful online environment. You\'ll moderate content, support users, and contribute to a platform that values integrity and community. This is a full-time, on-site role, ideal for EU citizens ready for a meaningful career in a dynamic and multicultural setting.

Location: Lisbon or Porto, Portugal (On-site)
EU Passport required
Languages: French (C2/native) + English (B2+)
Contract Type: Full-time
Schedule: Rotational shifts, including weekends
Relocation package provided

What You\'ll Be Doing

• Moderate user content in accordance with platform standards
• Respond to customer inquiries via email, chat, or ticketing systems
• Escalate sensitive or complex issues through the right channels
• Maintain a secure and respectful user environment
• Accurately document all cases and moderation actions

Ideal Profile

• Native or C2-level French, with strong English communication
• EU citizenship or valid EU passport (required)
• Organized, emotionally resilient, and detail-oriented
• Experience in customer service, moderation, or digital platforms is a plus
• Ethical, professional, and a team player

What We Offer

• Welcome bonus of 3000 EUR
• Relocation support (travel + accommodation assistance)
• Full paid training and onboarding
• Diverse, inclusive team in vibrant Lisbon or Porto
• Modern office with supportive leadership and development opportunities
• Long-term career prospects in digital operations and customer care

Be part of a team that makes a real impact online while enjoying life in sunny Portugal.

Apply now and take the next step in your international career!

Contact: [e-mail]