CLIENT DELIVERY EXECUTIVE

Atos; France; À distance; EUR 70 000 - 90 000; Plein temps

Résumé du poste

A multinational IT services company is hiring a Client Delivery Executive to orchestrate service delivery across business lines. The role requires strong operational and customer support experience, enabling the candidate to lead various business lines effectively. Responsibilities include driving revenue, supporting account growth, and ensuring high-quality services. Candidates with 5+ years of relevant experience are encouraged to apply.

Qualifications

• 5+ years of customer support experience.
• Ability to lead and manage various business lines.
• ITIL awareness is beneficial.

Responsabilités

• Orchestrates service delivery across business lines ensuring high-quality services.
• Drives revenue and supports account growth through service expansion.
• Establishes an innovation agenda with the customer.

Connaissances

Strong operational experience

Customer support experience

Leadership abilities

Service/process improvement

P&L Management

Description du poste

Overview

Atos is hiring aClient Delivery Executive to orchestrate service delivery across our client's business lines. Strong operational experience with 5+ years of customer support experience and the ability to lead and manage the various business lines.

The ideal candidate needs to live in or close to Sacramento, California and be on site 3 days a week. Also, 911 experience is a big plus!

TheClient Delivery Executive orchestrates service delivery across Business Lines, ensuring high-quality, profitable services and strong customer satisfaction. Working with the Client Executive Partner, the CDE drives revenue, supports account growth through service expansion, and represents the client within Atos while championing Atos services to the client. The role also establishes an innovation agenda with the customer and provides vision and leadership for the account team.

Business KPIs

• P&L Management - ER and Account Margin
• Employee Satisfaction
• Customer Satisfaction
• SLA Management
• Service / Process improvement

Main Responsibilities

• Initial Business Case achievement, budgeting and catering for evolving targets in revenue and /or margin.
• Manages Investment & purchase request, prepares Business cases.
• Support and partner with the CEP to negotiate contractual terms, service levels and renewals (help from Contract Manager if assigned).
• Designs and drives a plan to improve project margin and ensure client meets its obligation.
• Ensures team has relevant skills and competencies for their current roles
• People Management, Process Management and Program Management.
• Support and partner with the CEP on Client Leadership: Establishes a strategic engagement model and ensures our customers perceive value and innovative improvements by aligning with their business vision, objectives and goals. “Customer for Life”
• Compliance & Risk Management
• Service Management: Manage the offering, contracting and provisioning of services to customers, at a known quality, cost and design experience. ITIL aware.
• Profitability Management: Maintain overall PM of the assigned account
• Drive Cost Improvement levers
• Support and partner with the CEP for Internal Process Compliance – WebCIP, BUP, Diarie etc Secure smooth running of implemented solutions by ensuring troubleshooting/ maintenance (predictive, preventive and corrective maintenance)