Casino Operations Manager

Golden Entertainment; France; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A major casino operator in France is seeking a Casino Operations Manager to oversee Table Games and Slot Department operations. The successful candidate will ensure operational excellence, drive departmental performance, and uphold guest service standards. This is a leadership role requiring 2-4 years of gaming industry experience. Strong communication, decision-making skills, and a commitment to service culture are essential. The role offers a dynamic work environment with competitive compensation.

Qualifications

• 2-4 years of gaming industry experience in operations.
• Strong communication skills to resolve conflicts.
• Commitment to a high-performing workplace culture.

Responsabilités

• Oversee daily operations of Slot and Table Games departments.
• Manage department staff to support performance and engagement.
• Drive execution of strategic initiatives and ensure team alignment.

Connaissances

Gaming industry experience

Effective decision-making

Interpersonal and communication skills

Leadership adaptation

Proactive problem-solving

Prioritization and management

Computer system input

Microsoft Office Suite

Formation

High school diploma or equivalent

Outils

Casino management systems

Microsoft Teams

Description du poste

As the Casino Operations Manager, you play a critical role in ensuring the smooth and efficient daily operation of the Table Games and Slot Department. You are directly responsible for overseeing assigned activities, maintaining operational excellence, and upholding the highest standards of guest service. Working closely with the Senior Casino Operations Manager, you help drive departmental performance, implement strategic initiatives, and ensure compliance with all regulatory and organizational policies. Your leadership not only shapes the success of your team but also plays a vital part in delivering exceptional guest experiences that elevate the casino’s reputation and contribute to its overall success.

Responsibilities

• Recruit, onboard, schedule, coach, evaluate, and manage department staff to support high performance, engagement, and alignment with company standards and service excellence.
• Drive the execution of strategic initiatives by translating organizational goals into actionable plans, ensuring team alignment, accountability, and timely delivery under the guidance of division leadership.
• Establish and uphold service standards within assigned department(s), ensuring consistent delivery that meets or exceeds guest expectations and operational goals.
• Oversee the daily operations of the Slot and Table Games departments, ensuring all activities align with service expectations and performance metrics
• Monitor the casino floor regularly to ensure optimal guest service, safety, cleanliness, and adherence to company policies
• Respond to and resolve escalated guest and team member concerns on the casino floor in a timely and professional manner
• Collaborate with Marketing and other departments to support promotions and guest engagement that drive revenue
• Oversee payroll and related administrative duties to ensure accuracy, timeliness, and compliance with company policies and regulatory requirements.
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards
• Perform other duties as assigned

Qualifications

• 2-4 years of gaming industry experience including leadership or progressive responsibility in Slots and/or Table Games Operations
• Proven track record of effective decision-making under pressure and in dynamic environments
• Strong interpersonal and communication skills to influence, coach, and resolve conflict across all levels of the organization
• Ability to adapt leadership style to support changing business needs and team dynamics
• Commitment to fostering an inclusive, respectful, and high-performing workplace culture
• Proactive problem-solving mindset with a focus on accountability and continuous improvement
• Skilled in prioritizing and managing multiple responsibilities to meet deadlines and drive results
• Ability to access and input information using a moderately complex computer system
• Skilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools like Microsoft Teams
• Experience with casino management systems and pit player tracking preferred

Requirements

• At least 21 years of age
• High school diploma or equivalent required
• Ability to effectively communicate in English, both written and verbal
• Obtain and maintain all work cards as required by the company
• Verify right to work in the United States

Work Cards

• Alcohol Awareness Card

Physical Requirements

• Occasionally push, pull, lift and/or carry up to 35lbs. at floor, knee, waist, and chest levels
• Regularly squat, kneel, reach, bend, twist
• Regularly sit and work at a desk or computer
• Frequently stand and walk
• Ability to communicate using in-person speech, radios, and telephone
• Ability to hear, understand, and distinguish speech and/or other sound in person
• Ability to distinguish between shades of color
• Ability to use tools or equipment requiring a high degree of dexterity

Work Environment Potential Conditions

• Bright flashing lights
• Hot & cold temperatures
• Slippery surfaces
• Exposure to dust, fumes and/or gases

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.