Care Ops Lead — AI‑Powered Tools & Process Excellence

Alan; Limoges; Hybride; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A health tech company in Limoges is seeking a Care Ops professional to support and enhance operational efficiency for its Care Community across France and beyond. The role requires strong communication skills in English and French, project management capabilities, and a passion for process optimization. Candidates with experience in data analytics and a keen interest in AI and automation are highly desired. Join us to contribute to our mission of providing an exceptional user experience while enjoying flexible working arrangements and great benefits.

Prestations

Generous equity packages

Flexible Office arrangements

All the necessary tools provided

Flexible vacation policy

Comprehensive health insurance

Country-specific commuter benefits

Flexible Training policy

Extended parental leave

Qualifications

• Possess strong communication skills in English and French.
• Have excellent project management skills to coordinate multiple stakeholders.
• Showcase robust data analytics abilities (proficiency in SQL is highly desirable).
• Demonstrate interest in no-code, AI, and tooling.

Responsabilités

• Conduct performance monitoring and share actionable findings.
• Pilot new contact channel projects and support globalization efforts.
• Drive the implementation of new processes and tools across teams.

Connaissances

Strong written and verbal communication skills in English & French

Project management skills

Data analytics abilities (proficiency in SQL)

Process optimization

Independent work in a fast-paced environment

Formation

Relevant degree or experience in Ops or Project Management

Outils

Automation Platform

Intercom

Dust

Klaus

Aircall

Description du poste

A health tech company in Limoges is seeking a Care Ops professional to support and enhance operational efficiency for its Care Community across France and beyond. The role requires strong communication skills in English and French, project management capabilities, and a passion for process optimization. Candidates with experience in data analytics and a keen interest in AI and automation are highly desired. Join us to contribute to our mission of providing an exceptional user experience while enjoying flexible working arrangements and great benefits.