Assistant Guest Relations Manager

The Hongkong and Shanghai Hotels, Limited; Paris; Sur place; EUR 35 000 - 45 000; Plein temps

Résumé du poste

A luxury hotel in Paris seeks an Assistant Guest Relations Manager to assist in managing the guest relations department. Responsibilities include ensuring exceptional customer service, supervising team training, and overseeing departmental processes. Ideal candidates have 3+ years in reception, with management experience preferred. This role is positioned in a prestigious hotel environment that values excellence and team development.

Qualifications

• Minimum 3 years' experience in reception.
• Minimum 1 year's experience as an assistant manager or in a similar position.

Responsabilités

• Assist the Guest Relations Manager in coordinating department operations.
• Ensure compliance with procedures for personalized service.
• Contribute to team training and supervision.
• Oversee the implementation of amenities.
• Work closely with hotel departments for customer experience.
• Participate in projects for continuous improvement.
• Handle customer requests and complaints.

Connaissances

Strong customer service skills

Excellent presentation

Autonomy, responsiveness, dynamism

Knowledge of IT tools

Bilingual in English and another language

Description du poste

Perfectly situated at 19 Avenue Kléber, The Peninsula sits in the heart of Paris within walking distance of some of the world’s most famous monuments, museums and luxury shopping districts. The Peninsula houses 200 luxurious rooms, including 93 suites.

Working alongside a high profile and prestigious team, The Peninsula Paris is seeking an Assistant Guest Relations Manager.

• Join a group that cares about its teams as much as its customers.
• Come and share our values of excellence and generosity.
• Develop your skills in a prestigious, international environment.

Main Responsibilities

• Assist the Guest Relations Manager in planning, coordinating, and monitoring the smooth running of the department.
• Ensure compliance with current procedures to guarantee personalized service and customer satisfaction.
• Contribute to team training and supervision, ensuring their professional development.
• Oversee the implementation of amenities and monitor the budget.
• Work closely with the various hotel departments to guarantee the best possible customer experience.
• Participate in projects for the continuous improvement and optimization of internal processes (tools, information systems, etc.).
• Handle customer requests and complaints, thereby contributing to customer loyalty.

Key Qualifications

• Minimum 3 years' experience in reception
• Minimum 1 year's experience as an assistant manager or in a similar position
• Strong customer service skills
• Excellent presentation
• Autonomy, responsiveness, dynamism
• Knowledge and practical experience of IT tools
• Bilingual in English and another language desirable