AI-Driven Application Support & Knowledge Specialist

Voyage Privé; Aix-en-Provence; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A dynamic travel company based in Aix-en-Provence is seeking an experienced Application Support professional to enhance their support function. This full-time role involves creating documentation, utilizing AI for automated responses, and optimizing support processes. You will be working in a vibrant and eco-friendly campus with flexible working arrangements. Fluency in French and English is essential, along with a strong understanding of application environments and excellent documentation skills.

Prestations

Flexible work arrangements

Fully equipped gym

Exclusive discounts on travel deals

Vibrant company culture with events

Qualifications

• Minimum of 5 years of experience in a similar role.
• Proven experience in optimizing support processes and building knowledge bases.
• Experience working in complex environments with outdated or missing documentation.

Responsabilités

• Create and maintain user and technical documentation.
• Contribute to the implementation of AI-powered automated response systems.
• Assist in qualifying support tickets and participate in root cause analysis.

Connaissances

Understanding of complex application environments

Using documentation tools (Notion, Confluence, Google Workspace)

Analyzing user workflows

Experience with AI tools

Excellent written communication skills in French and English

Outils

Dust Power Automate

Description du poste

A dynamic travel company based in Aix-en-Provence is seeking an experienced Application Support professional to enhance their support function. This full-time role involves creating documentation, utilizing AI for automated responses, and optimizing support processes. You will be working in a vibrant and eco-friendly campus with flexible working arrangements. Fluency in French and English is essential, along with a strong understanding of application environments and excellent documentation skills.