Account Manager (AM) – France

Meitu Inc.; Paris; Sur place; EUR 50 000 - 70 000; Plein temps

Résumé du poste

A leading beauty technology firm in France is seeking an experienced Account Manager to oversee the order fulfillment process for clients, ensuring high client satisfaction and maximizing revenue growth. The ideal candidate should have over 3 years of B2B account management experience and be fluent in English and French. This role emphasizes collaboration with internal teams and risk management skills.

Qualifications

• Fluent in English and French (written and spoken).
• Bachelor’s degree or higher in Business, Marketing, Computer Science, or related fields.
• 3+ years in B2B account management, preferably in SaaS or the beauty industry.

Responsabilités

• Oversee the end-to-end order fulfillment process for clients.
• Review and process client orders and coordinate deliveries with internal teams.
• Conduct regular check-ins to assess product performance and gather feedback.
• Achieve monthly and quarterly order profitability targets.

Connaissances

Fluent in English

Fluent in French

Chinese proficiency

Analytical skills

Exceptional communication

Stakeholder management

Detail-oriented

Risk management acumen

Formation

Bachelor’s degree in Business or related fields

Description du poste

As an Account Manager (AM), you will oversee the end-to-end order fulfillment process for clients, collaborating closely with BD, Sales, and internal teams to ensure seamless post-contract execution—from order requests and payment follow-up to delivery coordination. Your primary KPI will be driving client order profitability while fostering long-term relationships to maximize repeat business and revenue growth.

Key Responsibilities

1. Order Management

• Review and process client orders, coordinating with Supply Chain, Logistics, and Finance teams to schedule deliveries.
• Monitor payment status and initiate fulfillment upon confirmation of receipt.
• Resolve order-related exceptions (e.g., delayed payments, logistics issues) to ensure client satisfaction.

2. Cross-functional Collaboration

• Partner with BD and Sales teams to streamline the client journey from contract signing to delivery.
• Align with internal stakeholders to meet client-specific delivery requirements.

3. Client Relationship Management

• Conduct regular check-ins to assess product performance, identify upsell / cross-sell opportunities, and gather feedback.
• Advocate for client-driven improvements in products and processes.

4. Performance & Risk Control

• Achieve monthly / quarterly order profitability targets and mitigate payment risks.
• Analyze client order data to develop strategies for increasing account value.

Qualifications

• Language : Fluent in English and French (written / spoken). Chinese proficiency is a plus. Additional languages (German / Italian) are advantageous.
• Education : Bachelor’s degree or higher in Business, Marketing, Computer Science, or related fields.
• Experience : 3+ years in B2B account management, preferably in SaaS, hardware, or the beauty industry (skincare brands, medical aesthetics, salons / spas).
• Skills :
• Exceptional communication and stakeholder management.
• Data-driven decision-making and analytical agility.
• Results-oriented with resilience in fast-paced environments.
• Detail-focused with risk management acumen.

Preferred Qualifications

• Industry expertise in beauty client operations or established sector networks.
• Experience delivering combined hardware / software solutions.