Abercrombie & Fitch - Responsable Surface de Vente (Key Lead), La Part Dieu

Abercrombie and Fitch Co.; Lyon; Sur place; EUR 40 000 - 60 000; Temps partiel

Résumé du poste

A global specialty retailer in Lyon is seeking a Key Lead responsible for ensuring a quality in-store experience by supervising and coaching staff. The role involves working at least 20-25 hours per week, with required weekend availability. Ideal candidates should have retail experience and fluency in English and French. This position offers competitive benefits, including a sales incentive bonus and flexible scheduling.

Prestations

Quarterly Sales Incentive Bonus

Merchandise Discount

Flexible Schedule

Opportunities for Career Advancement

Training and Development

Qualifications

• At least 1 year of retail experience is preferred.
• CEFR B2 Fluency in English & French is required.

Responsabilités

• Ensure all customers receive a quality in-store experience.
• Act as the Floor Supervisor, guiding and coaching Brand Representative associates.
• Drive store performance through customer experience.

Connaissances

Customer Focus

Communication

Fashion Trend Knowledge

Adaptability/Flexibility

Multi-Tasking

Formation

High School Diploma/G.E.D.

Description du poste

Overview

Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories. The company operates brands including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, with over 750 stores and e-commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com. Abercrombie & Fitch Co. emphasizes ensuring a high-quality in-store experience and puts its people first.

Job Description: The Key Lead is responsible for ensuring all customers receive a quality in-store experience by acting as the Floor Supervisor, guiding and coaching Brand Representative associates to ensure store operations run effectively. The Key Lead is part of the store leadership team and focuses on driving store performance on the floor through customer experience and achievement of daily sales goals.

Note: Text includes bilingual sections; only the content relevant to the role is retained here for clarity while preserving original language as provided.

What You’ll Do

• Opening & Closing routine
• Product Knowledge & Brand Awareness
• Business Understanding
• Proactive Thinking
• Attention to Detail
• Register/Point of Sales use
• Asset Protection
• Visual Displays
• System Skills
• Work Schedule Requirements

Availability

Schedule will vary weekly but should expect to work at least 20-25 hours per week. Required availability on Saturdays and Sundays as well as certain holidays. In addition, during peak timeframes, hours will increase to support the needs of the business.

Vos missions

• Routine d'ouverture et de fermeture
• Connaissance des produits et de la marque
• Compréhension des enjeux commerciaux
• Anticipation et proactivité
• Souci du détail
• Utilisation des caisses et systèmes de paiement
• Prévention des pertes
• Visual merchandising
• Maîtrise des systèmes informatiques
• Disponibilités flexibles

Disponibilités

Ce poste étant en temps partiel, les horaires varieront chaque semaine avec un minimum de 20 à 25 heures par semaine. Une disponibilité est requise le week-end (samedi et dimanche) ainsi que pendant certains jours fériés. En période de forte activité, les horaires peuvent être augmentés pour soutenir les besoins du magasin.

What it Takes

• Education- High School Diploma/ G.E.D. equivalent preferred
• Retail Experience- At least 1 year of retail experience is preferred
• Supervisor/ Managerial Experience- No supervisory/ management experience is required
• CEFR B2 Fluency in English & French, required
• Customer Focus
• Communication
• Interpersonal Interaction
• Fashion Trend Knowledge
• Outgoing
• Assertiveness
• Adaptability/Flexibility & Stress Tolerance
• Poise & Ambition
• Multi-Tasking
• Applied Learning
• Work Ethic
• Omni Channel Services

Ce qu’il vous faut

• Diplôme : Baccalauréat
• Expérience en vente au détail - Au moins 1 an d'expérience dans la vente au détail est appréciée
• Expérience de supervision / gestion - Aucune expérience de supervision / gestion n'est requise
• Niveau B2 du CECR en Français et Anglais, requis
• Expérience en service Client
• Compétences en communication et relations interpersonnelles
• Connaissances des tendances de mode
• Dynamisme et capacité à s’affirmer
• Adaptabilité, flexibilité et gestion du stress
• Ambition et assurance
• Polyvalence et capacité à gérer plusieurs tâches
• Apprentissage appliqué
• Ethique du travail
• Compétences en services omnicanaux

What You’ll Get

• As an Abercrombie & Fitch Co. associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle.
• Quarterly Sales Incentive Bonus
• Merchandise Discount
• Flexible Schedule
• Opportunities for Career Advancement
• Opportunity to Become a Brand Affiliate
• Training and Development
• A Global Team of People Who'll Celebrate you for Being YOU

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Abercrombie & Fitch Co. is an Equal Opportunity employer