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Customer Service Agent : Dutch (afternoon shift)
Job summary
A growing customer service company is seeking a part-time customer service representative for a fully remote role. Applicants should have a high level of Dutch and be fluent in Spanish or English. Responsibilities include managing customer inquiries across multiple channels and ensuring excellent service delivery. The position offers various perks including health insurance, a gym pass, and discounts on company events.
Benefits
Qualifications
- Candidates must reside in Spain.
- Team player in a dynamic environment.
- High or Native Dutch level.
Responsibilities
- Provide customer service through various channels.
- Handle customer complaints and follow through for resolutions.
- Manage incoming calls, chats, and inquiries.
Skills
Tools
About the role :
We love our customers and always aim to provide the best service. If you like working at home this job is for you!
INFO : The Schedule for the afternoon-shift position is 16:00 pm to 00:00 am (5 days / week) with 30 minutes of break.
- Customer Service by e-mail, phone or social media for solving any incidents generated
- Managing incoming calls and chats and customer service inquiries
- Provide accurate valid and complete information by using the right methods / tools
- Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- As the resolutions of incidents are not constant, parallel work for the Department of Operations will be performed.
- Have excellent interpersonal and communication skills.
- Be decisive and organized.
- Love being part of a dynamic team in a growing company.
- High or Native Dutch level and fluent in Spanish or English
- It is a plus previous experience with a ticketing system desirable Zendesk.
- Candidates must reside in Spain
- Working comfortably at home (100% remote)
- Full-time job
- Resources necessaries for the daily job
- Job growth inside our amazing company
- Very good team atmosphere
- 40% discount on all Fever events and experiences
- Health Insurance
- Gympass
- Possibility to receive in advance part of your salary by Payflow
Location: This role is located in Spain.
Required Experience : Unclear Seniority
Key Skills: Corporate, Lighting, Marketing & Advertising, Back Office
Employment Type : Part-Time
Experience : years
Vacancy : 1
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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