Ofertas em Bilbao, Espanha

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Location: Bilbao, Spain

Job Category: Other

EU work permit required: Yes

39410189981869670432460

1

23.07.2025

06.09.2025

Omega CRM, a Merkle & Dentsu company, is a leader in Customer Experience services with over 20 years of experience. We are seeking a Salesforce Service Cloud Voice Technical Lead.

• Lead CTI integrations and related software in CRM implementations.
• Support sales team with CTI, Contact Center, Voice, and Multichannel solutions.
• Collaborate with Innovation in evaluating new voice technologies for CRM.
• Gradually take a lead role in Salesforce environment projects.
• Coordinate development teams (REST, SOAP, API).
• Participate in analysis, documentation, testing, and support tasks.
• Act as a consultant for CTI environments.
• Manage relationships with CTI vendors.
• Work with various platforms, focusing on Salesforce applications.

• At least 3 years in a similar role.
• Over 5 years in CTI solutions projects/maintenance.
• Experience with Salesforce Service Cloud Voice and Genesys.
• High level of English proficiency.

• Permanent contract with flexible schedule.
• Certification opportunities.
• Home office support.
• Flexible benefits (public transport, meal tickets, etc.).
• Health insurance.
• Professional development opportunities.

Omega CRM, part of Merkle and dentsu, specializes in customer-centric solutions, technology, and data. With over 23 years of experience, we are a leader in the Salesforce ecosystem in Spain, serving various industries with a focus on customer satisfaction and innovation.