puestos de Economia en España

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We seek a highly motivated IT Service Manager to join our team and take ownership of designing, organising, and optimising IT support and service processes end-to-end. This role is key to ensuring that services are reliable, efficient, and well-aligned with business needs. You'll work cross-functionally with service providers, internal stakeholders, and project teams to drive service quality, innovation, and satisfaction.

Key Responsibilities

• Design and optimise end-to-end IT service and support processes, including stakeholder alignment and documentation.
• Coordinate and manage multiple service providers and ensure adherence to SLAs and quality standards.
• Monitor and report on service performance; prepare regular reports and presentations for internal and external stakeholders.
• Drive continuous improvement by identifying process inefficiencies and implementing corrective actions.
• Support the team lead with contract management and vendor negotiations.
• Act as the interface between technical experts and service agents to foster collaboration and service excellence.
• Collaborate as a key member of project teams during IT service rollouts and transformations.
• Handle escalation processes professionally and ensure resolution pathways are followed.
• Maintain a high level of customer satisfaction through proactive service delivery and communication.

What you bring:

• A university degree in technical, economic or related disciplines .
• 3+ years of experience in IT service management or a similar role.
• Strong understanding of IT service management frameworks (e.g., ITIL) and service quality assurance.
• Excellent communication skills , with the ability to manage diverse stakeholders and teams.
• Fluent in German and English (written and spoken) — both are mandatory.
• Proven skills in negotiation and conflict resolution .
• Strong analytical thinking and solution-oriented mindset.