Virtual Assistant - E-commerce & Customer Service

We Clone You; España; A distancia; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

A leading virtual assistant company is seeking a skilled Virtual Assistant specializing in e-commerce to enhance operations. The role involves managing online stores, providing excellent customer service, and creating engaging content across platforms. A successful candidate must have proven e-commerce experience, effective communication skills, and familiarity with SEO and social media growth strategies. Competitive hourly pay and opportunities for professional development are offered.

Servicios

Work from home

Payment in dollars per hour

Professional development opportunities

Referral bonus

Formación

• Proven e-commerce experience with Shopify, Etsy, TikTok Shop.
• Strong customer service background.
• Excellent written English.
• Portfolio demonstrating measurable results.

Responsabilidades

• Manage and update Shopify store and handle Etsy store management.
• Respond to customer inquiries on various platforms.
• Track and report performance metrics.
• Implement content strategies for social media.

Conocimientos

E-commerce management

Customer service

SEO techniques

Social media growth

Canva proficiency

Flodesk or similar tools

Descripción del empleo

We Clone You is a leading virtual assistant company that specializes in providing virtual assistance to empower businesses of all sizes with world-class virtual assistance. We are currently looking for a motivated Virtual Assistant with expertise in e-commerce & customer service to join our client's team and take their operations to the next level.

In this role, you will be responsible for performing various tasks, including :

• Manage and update Shopify store (products, SEO alignment, store optimization);
• Handle Etsy store management, including listing optimization for visibility and conversions;
• Manage TikTok Shop setup, marketing, and daily operations;
• Respond quickly and professionally to customer inquiries on Etsy, TikTok Shop, Instagram, and Shopify;
• Provide clear, helpful, and polite communication to ensure customer satisfaction and prevent lost sales;
• Track conversations, follow up in a timely manner, and escalate complex cases when needed;
• Create and implement content strategies for TikTok, Instagram, and Pinterest;
• Edit and schedule engaging short-form videos, staying aligned with current trends;
• Maintain consistent branding across platforms;
• Suggest content ideas that increase engagement and drive sales;
• Manage campaigns using Flodesk (or similar tools);
• Design newsletters and graphics using Canva;
• Track and report performance (open rates, CTRs);
• Support sales funnel creation and management to increase conversions;
• Report on growth metrics : followers, engagement, customer messages resolved, sales impact;
• Provide actionable, data-driven suggestions for improvement;

Requirements

• Proven e-commerce experience (Shopify, Etsy, TikTok Shop required);
• Strong customer service background with results in fast, effective messaging;
• Familiarity with SEO, website optimization, and social media growth strategies;
• Proficiency in Canva, Flodesk (or similar), content scheduling tools;
• Excellent written English — clear, polite, and professional tone;
• Ability to show impact through metrics (growth, engagement, campaign performance, etc.);
• Portfolio with measurable results (social media, email, or sales growth);
• Available to start immediately and attend interviews;

Benefits

• Work from home;
• Payment in dollars per working hour (40-hour week);
• Starting salary between 4$ - 12$ per hour depending on your experience, with room for raises based on performance;
• A workplace that values its people;
• Professional development opportunities to grow your career;
• Be part of a supportive team that values your input and achievements;
• Referral bonus : If you refer a candidate, you will receive a $50 bonus once they’re hired by one of our clients;

Remember to upload your data in English, please. Including your resume.