Tribe Lead Payments

ING España & Portugal; Madrid; Híbrido; EUR 80.000 - 110.000; Jornada completa

Descripción de la vacante

A leading financial services company in Madrid is seeking a Tribe Lead Payments to define and execute the vision for the Payments domain. This role involves leading multiple squads, ensuring customer satisfaction, and maximizing profitability through innovative payment solutions. Candidates should have a strong background in payments, leadership experience in agile environments, and a clear understanding of regulatory requirements. Competitive perks include flexible work arrangements, health insurance, and a robust employee support system.

Servicios

Flexible work model

Health insurance

Life insurance

Free company shuttle

Restaurant card

Banking benefits

Formación

• 10+ years of experience in payments or financial services, with at least 5 years in leadership roles.
• Proven ability to lead large, cross-functional teams in an agile environment.
• Deep understanding of payment systems and regulatory landscape.

Responsabilidades

• Define and execute the vision and strategy for the Payments domain.
• Set a clear vision and roadmap for the Payments Tribe.
• Deliver best-in-class payment journeys for customers.
• Oversee end-to-end delivery of payment solutions.

Conocimientos

Leadership

Stakeholder Engagement

Strategic Thinking

Domain Expertise

Educación

Bachelor’s or Master’s degree in Business or Technology

Descripción del empleo

At ING we are looking for a Tribe Lead Payments

Your role and work environment :

The Tribe Lead Payments is responsible for defining and executing the vision and strategy for the Payments domain, ensuring an outstanding customer experience, maximizing payments profitability and complying with regulatory requirements. This role leads multiple squads within the tribe, fostering collaboration, innovation, and delivery excellence in an agile environment.

Your key responsibilities :

Strategic Leadership

• Set a clear vision and roadmap for the Payments Tribe, aligned with organizational goals.
• Represent the tribe in leadership forums and external regulatory bodies.

P&L focus

• Understands and tracks all relevant payment levers (e.g. penetration, usage) and unitary costs.
• Acts on available levers to maximize payments P&L by defining new products, processes or prices.

Customer Experience & Innovation

• Deliver best-in-class payment journeys for customers, with particular attention to service availability.
• Champion a customer-centric approach and leverage market insights to drive innovation.

People & Culture

• Build and lead high- performing squads, fostering collaboration and continuous learning.
• Act as a role model for ING’s Orange Code and agile way of working.

Operational Excellence

• Oversee end-to-end delivery of payment solutions, ensuring quality and timely execution.
• Manage dependencies across squads and other tribes, removing impediments.
• Own associated Critical Business Services (CBS) to ensure Operational Resilience.

Stakeholder Management

• Collaborate with internal and external stakeholders, including regulators and industry bodies (Redsys, Bizum, Iberpay, Mastercard…).
• Particularly, collaborate with Daily Banking & Savings Tribe to ensure an outstanding experience in customers’ daily banking activity.
• Contribute to the Global Payments community within ING by sharing best practices and supporting global led initiatives.
• Ensure alignment with risk, compliance, and technology teams.

What are we looking for?

Want to know if this job is made for you? These are some of the qualities that we value the most for this role. And if the shoe fits… don’t hesitate to apply!

Domain Expertise

• Deep understanding of payment systems, processes, and regulatory landscape.

Leadership

• Proven ability to lead large, cross-functional teams in an agile environment.
• Strong coaching and mentoring skills.

Technical Acumen

• Familiarity with modern payment technologies and integration (e.g., APIs, microservices).

Strategic Thinking

• Ability to define long-term vision while ensuring short-term delivery.

Stakeholder Engagement

• Excellent communication and relationship-building skills across all levels.

Experience & Qualifications

• Bachelor’s or Master’s degree in Business, Technology, or related field.
• 10+ years of experience in payments or financial services, with at least 5 years in leadership roles.
• Strong track record in agile transformation and product delivery.

What do we offer?

The time you spend at work, the challenges you face or the lessons you get are very important, but… What about your personal life? At ING we want your work to fulfill you in every way, and that is why we take care of even the smallest details.

Check out what is waiting for you!

Be flexible my friend.

Our model is all about flexibility and accountability. Keeping both our customers and our colleagues needs in mind, you determine together which days you work at home and which you come to ING MAD to offer your best self. Do your thing.

Restaurant card.

So that thinking about what to have for lunch doesn’t take up your time or your cravings.

Our house will be your home.

In our offices you can find electric mobility solutions, doctor, hairdresser, gym, The Good Service (to help you with your errands) and much more!

Health insurance.

For you and all your family (spouse / partner and children).

Life insurance.

We help you protect what matters most to you.

Flexible remuneration.

In addition, you will enjoy our flexible remuneration model, through a more tax‑advantaged way, you will be able to access other services such as nursery, transport card, training aids…

Free company shuttle.

It doesn't matter where you live. We have 6 routes (North, Central, South, A5, A42 and A6) to get you to our ING office in Madrid comfortably.

Banking benefits.

Special loans with more beneficial conditions.
Special mortgage conditions after 6 months working at the bank.
And you can benefit from our pension plan after 1 month with us!

More vitality and more belonging

360º care of the employee (physical, mental, financial, and social).

Health services in company (physiotherapy, phycological and medical services).

Orange sports (football, basket, running, golf, gympass …).

Employee Networks : Rainbow Lions (LGBTQI+) & Leonas.

Get to know Us

We are a team of more than 1600 people sharing one idea : doing our bit in helping our clients create a better future for themselves , by providing them with the tools they need to get where they want to go.

A fully online bank where technology, innovation, simplicity and transparency are the main ingredients, and the first one to work with agile methodologies .

And although we are based in Spain, we are lucky to work in an international bank with presence in more than 40 countries.

We are proud to have a diverse team and we are committed to continue developing a culture of Diversity, Inclusion and Belonging to foster a culture of collaboration and innovation that represents all collectives in the society.

And even though we look orange on the outside, we are green on the inside. Our ambition in Sustainability is Empowering (y)our Sustainability journey. We are embarking on our path, for us, but we are also there for when our clients decide to embark on this journey.

Making things happen, helping others be successful, always being one step ahead—that’s our DNA. If you look at yourself in the mirror and your reflection matches our way of being and working…we are looking forward to meeting you!