Telecommunications Expert

beBeeTechnical; Madrid; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading technology firm in Madrid is seeking a skilled Technical Specialist to strengthen its presence in Spain. This role focuses on deploying and managing Unified Communications solutions, with responsibilities including incident analysis, troubleshooting, and configuration management. Ideal candidates will possess strong Telecom industry knowledge and familiarity with SIP and RTP protocols. The position offers a dynamic work environment and competitive compensation.

Servicios

Dynamic work environment

Opportunities for growth

Competitive compensation package

Formación

• Strong domain knowledge of the Telecom industry.
• Experience with SIP and RTP protocols.
• Proficient in managing Unified Communications solutions.

Responsabilidades

• Deploy and manage Unified Communications solutions.
• Perform incident analysis and troubleshooting.
• Manage transaction logs and SLA tracking.
• Assist L1 teams with incident workarounds and restoration.
• Provide escalation for L3 support and defect resolutions.

Conocimientos

Telecom industry knowledge

SIP and RTP protocols

Shell Scripting

Oracle SBC

Cisco Call Manager

Docker

Kubernetes

Herramientas

Unified Communications solutions

PBX applications

Descripción del empleo

Overview

Technical Specialist Job Description We are seeking a skilled Technical Specialist to strengthen our presence in Spain. This is an exciting opportunity for a talented professional to join our team and contribute to our success.

Responsibilities

• Deploying, managing and troubleshooting Unified Communications solutions.
• Perform incident analysis and troubleshooting, ensure required information is attached before handover to describe the issue.
• Transaction log maintenance, incident priority assignment and closure, SLA tracking and monthly reporting.
• Provide workaround and restoration for incidents raised by L1 and Managed Services teams.
• Elevation to L3 (Solution Support and Product Support), L3 Solution defect resolution, application management (patch, license, upgrade).
• Manage in-scope solution config, change management (release docs / test cases) and maintain configuration register.
• Raise product bugs to the Product Support team, install patches and deploy them, perform backup and recovery, plan and execute disaster recovery.
• Provide information on capacity planning and maintain documentation.

Requirements

• Domain knowledge of the Telecom industry.
• Experience with SIP and RTP protocols.
• Knowledge of SBC and PBX applications.
• Scripting skills in Shell Scripting.
• Proficiency in platforms such as Oracle SBC, Cisco Call Manager and Broadwork.
• Familiarity with containerization technologies like Docker and Kubernetes is a plus.

What We Offer

We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.