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Technical Writer - Medtech Sector - Salesforce Knowledge

ERNI Spain

Barcelona

Híbrido

EUR 50.000 - 70.000

Jornada completa

Hace 12 días

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Descripción de la vacante

A leading software engineering firm in Barcelona is looking for a Technical Documentation Specialist. In this role, you will contribute to the creation and maintenance of Troubleshooting Guides for Digital Care products. Ideal candidates will have experience in technical writing, strong communication skills, and familiarity with Salesforce and ZenDesk. This position offers a hybrid work model and an array of benefits including private health insurance, certification coverage, and robust support for personal and professional development.

Servicios

Private health and travel insurance

Gym discounts

Flexible remuneration

Referral bonuses

Language courses

Formación

Experience in technical writing or documentation, ideally in laboratory, healthcare or technology environments.
Ability to analyze system behavior and validate documentation through reproducible tests.
Experience collaborating with cross-functional teams.

Responsabilidades

Update and validate Troubleshooting Guides.
Create new content in Salesforce and migrate from ZenDesk.
Coordinate with product teams to ensure documentation accuracy.

Conocimientos

Technical writing experience

Knowledge of Salesforce

Familiarity with ZenDesk

Strong communication skills

Organizational skills

ERNI is a Swiss Software Engineering company leader in building complex, customized software solutions. It’s more than 25 years of using technology to have a positive impact on people's lives.

We build digital solutions that connect the physical world (devices & connectivity) with the digital one (software solutions, connected, or consuming their data). Our teams are focused on prioritize the software lifecycle & to ensure that our code is both clean and secure. Our maturity in building high-impact software solutions approaches us whatever industry looking for quality and sophistication (e.g. Gaming, FMCG or Validation & Inspection..).

Our leadership in the Health-Tech (Diagnostic Medical Devices, Pharma, Health Care and more) and in all industries around Smart Devices (Robots, Cars, 3D Printers, Machinery), in a powerful combination with the way we growth people, let us create a growing, learning and challenging set up for ERNIans.

Can you imagine contributing to the documentation quality of critical healthcare solutions? 🧪❤️

Join our expert team to work on technical documentation for Digital Care products, contributing to the creation and maintenance of Troubleshooting Guides that support Level 1 assistance for customers and patients. You will apply your knowledge of documentation, system behavior and structured workflows to ensure accuracy and consistency across platforms.

At ERNI, you are never just a number. Even if you work on an external project, you will feel part of the team and always supported.

How do we make this happen? 🤔

With people. Besides your team and manager, you will have several support figures like a godparent, who will help you with the practical and administrative aspects of daily life during your first 6 months.

And the second most important person after you, your mentor, who will guide you through your entire onboarding and career at ERNI. You will have regular 1 : 1 meetings with them, and recurrently, you will work on your development plan to define your short-, medium-, and long-term goals.

We strongly encourage growth and continuous training. Each person has an individual development plan, mentoring, and access to internal technical communities. We aim for you to learn, experiment, and evolve within an environment where teamwork and support from more senior colleagues are key.

What you will bring 🤝

Experience in technical writing or documentation, ideally in laboratory, healthcare or technology environments.
Familiarity with Salesforce and ZenDesk for content creation, management and migration.
Ability to analyze system behavior and validate documentation through reproducible tests.
Strong communication and organizational skills with attention to detail.
Experience collaborating with cross-functional teams to gather information and refine documentation.

You will be responsible for updating, restructuring and validating Troubleshooting Guides, creating and organizing new content in Salesforce, migrating materials from ZenDesk, testing documentation in real or simulated environments, coordinating with L2 support and product teams to ensure accuracy, and contributing to continuous improvement initiatives in the documentation process.

What if the project ends? 😅

We work on a wide variety of projects, technologies, and sectors, allowing you to keep growing in different environments. If a project ends or you feel ready for a new challenge, we will find another one that aligns with your professional development.

Our working model 👩🔬

We ask you to be available for key meetings. Need to leave for a doctor’s appointment or to pick up your child from school? No problem. We trust you to deliver quality work within your 40-hour workweek.

Our model is hybrid. We usually go to the office 2 days a week, either in Barcelona or Madrid depending on your location, but we enjoy seeing each other because the best stories always happen at the office.