Technical Support Engineer - Hybrid Barcelona

Flowbox; Barcelona; Híbrido; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A fast-scaling SaaS company in Barcelona is looking for a Technical Support Associate to troubleshoot technical issues and support clients. You will analyze and resolve queries while maintaining documentation and collaborating with engineering teams. The ideal candidate has good communication skills and a proactive attitude, along with basic knowledge of HTML, CSS, and JavaScript. Join a dynamic team that values curiosity and collaboration, and enjoy a hybrid work model along with various perks.

Servicios

25 days of paid vacation

Health and wellbeing benefits

Flexible working model

Formación

• Be comfortable explaining technical concepts to non-technical people.
• Experience in a similar technical support or implementation role is valued but not required.
• Strong communication skills and patience are essential.

Responsabilidades

• Handle and resolve technical queries from internal stakeholders.
• Analyse implementation setups, embed codes, scripts, and integrations.
• Investigate technical issues using logs and testing.

Conocimientos

Structured

Organised

Proactive

Strong analytical capabilities

Communication in English

Educación

Basic knowledge of HTML, CSS, and JavaScript

Herramientas

Browser DevTools

Descripción del empleo

A fast-scaling SaaS company in Barcelona is looking for a Technical Support Associate to troubleshoot technical issues and support clients. You will analyze and resolve queries while maintaining documentation and collaborating with engineering teams. The ideal candidate has good communication skills and a proactive attitude, along with basic knowledge of HTML, CSS, and JavaScript. Join a dynamic team that values curiosity and collaboration, and enjoy a hybrid work model along with various perks.