Technical Support Agent (Portuguese-speaking) - On-site MS03

Concentrix Spain; Barcelona; Presencial; EUR 20.000 - 30.000; Jornada completa

Descripción de la vacante

A technology and software company is seeking Technical Support Agents fluent in Portuguese to join their multicultural team. In this role, you will provide essential technical assistance while benefiting from extensive training and development opportunities. Ideal candidates will possess solid IT knowledge, especially in cloud technologies and have excellent communication skills.

Servicios

Excellent multicultural work environment

Opportunities for development and promotion

Financial assistance for relocation

Formación

• Experience or training as an IT Technician is valued.
• High proficiency in Portuguese (C2) and good command of English (B2).
• Ability to handle customer situations with professionalism.

Responsabilidades

• Provide technical assistance to a project with a software development company.
• Handle diverse customer situations and resolve issues effectively.

Conocimientos

Interpersonal and communication skills

Problem-solving skills

Empathy

Educación

Training or experience in IT technologies/products

Herramientas

Cloud technologies

Microsoft Office Suite

Descripción del empleo

Are you interested in starting or focusing your career in the technology and software area?

We are looking for Technical Support Agents with Portuguese to provide technical assistance to a project with a world-leading software development company.

If you have similar previous experience or have developed as an IT Technician, and you are interested in this offer, do not hesitate to apply!

Requirements :

• Good interpersonal and communication skills in Portuguese (C2) and English (B2)
• Training or experience in IT technologies/products, especially in Cloud technologies or products related to Office, Outlook, OneDrive, Exchange, SharePoint, Lync Server, Microsoft Windows (valuable)
• Ability to handle diverse customer situations with empathy and professionalism
• Critical and logical thinking for effective problem solving

What do we offer?

• Full-time (39h), from Monday to Friday
• Excellent multicultural work environment
• Good work-life balance
• Extensive training on the product, cutting-edge technologies, and highly demanded skills in the market
• Opportunities for development and promotion within the company, both nationally and internationally
• Financial assistance for relocation if you live outside A Coruña

If you think you are a good fit for the position or want more information, we invite you to apply. We look forward to working with you!

Concentrix is an equal opportunity employer

We are proudly united as one team, one company, globally. We are committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All recruitment practices are based on business needs, job requirements, and professional qualifications, regardless of race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other protected classification.

Job reference: R1633874